Launching Microsoft Teams to the company: How we got ready (Expert Q&A)

Launching Microsoft Teams to the company: How we got ready (Expert Q&A)

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Welcome. I'm, Frank Dahlia and I'm gonna shake, we're both senior program managers, here at Microsoft new group to plans and promotes team services, for Microsoft, employees, and staff. In. Our recent showcase, webinar, launching, Microsoft, teams to the company how we got ready we, talked about our overall strategy for delivering great business the impacted collaboration. The, capabilities. Of teams and the kinds of questions we considered, as, we planned, how to make team to work with on our own existing. Environment. We. Hit a great audience and received many questions throughout the presentation, during. This session we'll, address some of the common themes we heard from our customers and provide you with resources where you can find more information about Microsoft. Teams. We'll. Talk about how, collaboration, teams, works at Microsoft. Details. About our planned upgrade, to teams mode, some. Admin and governance, topics and. Onboarding. For, employees, things. Like awareness, training, and an ongoing support. We'll, mention a few online resources, as would go and we'll include a broader list at the end so you have ways, to get additional, information. We. Also don't have info, on when all of the product capabilities are, going to be ready and coming forward, so. We'll point you to the team's roadmap, for that kind of information. Well. Let's get started answering some of the questions about, collaboration. At Microsoft, sorry I've. Got a list here first. Off there were some interesting. The. Various clients that, are available for, Microsoft, teams and then how people, can. Authenticate with, those clients true. So when, it comes to clients, the team's, client, is ideally, available, for Windows it's, available for, a Mac it. Is also, available for, your mobile, platforms. Like iOS. Android, and. For Windows I know in our environment we even have some, wings some pcs. Still running Windows seven we do we do those work yes they're absolutely supported yes and. It. There also is, a way for users to actually use the web version of the client, and you don't always have, to have the client downloaded you, could also use, Internet, Explorer or edge or Chrome to, actually, log, into the web version of the team's client, and that's supported. As well right, there, were some questions about authentication. On how does the team's client, authenticate, is it exactly similar, to Skype for business now. There. Are there's, a very detailed blog, that explains, how Skype for business client, signs in and it's there in the resources, slide so basically, the way Skype, for business client. Signs in is the. Client, uses, DNS queries do auto discover, where. It has to go to sign in and this place where it has to go is generally, your Skype for business front, end server once. The client learns that it has to go there through, DNS then. It's, your front-end environment, that finds, out how. Can it authenticate. You it this totally, depends. On what kind of authentication, have you set on your, tenant, on or on your domain you could have a DFS, you, could have more than earth based. On how you are said that's. How you get authenticated, and that process doesn't change ideally, with teams so if you are trying to sign into teams and if you have more than not enabled, if you, have a TFS unable then.

Yes It's this similar process, the, thing that changes, slightly is the, DNS queries Skype. For business uses. DNS, to find out where should I go to sign it team's on the other hand is programmed, to actually, go to the chat service, the moment you launch it so you don't actually need any specific, DNS, records, for, team, for. The team's client, for your domain for it to know where should I go to sign it okay great, so make. This easy for me if, I've got Skype for business running, in my environment today do. I have to do anything different, when I start using teams no. You should not we you, should not have to do anything different, as long as your Skype for business client, is running functional. And in. Online. Alright. Looking. Further down our list of questions there. Was there was some interest in some of the collaboration. Benefits. And. You, Pro you had a story about that you you. Do a lot of trainings, here so there, is there is there. Is a story about, money. Personally, which we talked about during the seminar that, as. A support, engineer it, gave me a lot of exposure, now with teams to get access, to the, content the engineering, team has which. I never knew existed, before. Teams because now it's easier, to share there's, also. Groups. Within our company SharePoint. Exchange Xbox. Dynamics. All these, products. They, run their incident, management bridges, so it's, it's their responsibility to. Notify. The. Incident. Management community, the help desk the support, teams and everyone, that customers, that here. We have this problem with our service right now and. Previously. The method was the, moment there is an outage you, are in a friend's that you try to ping someone. You try to email, the incident management team or there were many different, processes now it's simple the. Engineering. Team has a team and there's. A channel called major incidents, the, help desk team the support, teams the incident, management community, that takes care of the communications, to the customer they're all part of this channel anytime.

There's An outage they, posted, in their channel and everyone, knows that we. Have something going on so so that that centralization. Really provides some. Certainty yes. Much. Easier in, a similar way that what I hear a lot from people. Around. The company is there's we have too many choices there too many places I have to go to check, for information, it's, been an ongoing problem. So. Now, well, we have you know we're beginning, to have a much stronger answer, and that with Microsoft, teams I can. Work with many different teams even, teams of different styles. Place and. Furthermore, I. Can, bring a lot of the information that, might exist in other places I'd have a view of that information through. Tabs. And apps and, connectors. Within, Microsoft, teams that's, been a big benefit, and you really would get attention from. Our internal audience when we can address that that. Needs a shirt that people have been talking about for a long time yeah we have the recruiting, in the HR, team that uses it to. See. Which universities, that they visit, and what. Areas, are they targeting it, everyone. Has their own ways of using, it and it's. Good if you plan it well yeah, another. Aspect that I've heard about is the simplicity so. While. They're some of us maybe, you were real comfortable with going into SharePoint and tweaking things and views and so on a lot, of people just don't want to mess with you. Know having. To learn you, know that if that's not part of their job and, so it teams it's pretty easy to configure, a workspace. That's. Dynamic. Yeah that's flexible for your team and, you don't have to write any lines, of truth you don't have to worry about any permissions. Or, as a user all you do is go to your teams and you can upload your file you don't have to worry about did, I give permission to Frank. Or. Anyone. Who's in the team has permissions, to all of those team resources, true absolutely. Absolutely. Let's, see there was some, interest. Or. Or actually question, about. The. The notion of moving completely, to teams I think there. The. Then, the need was you. Know we talked about teams modes and then our conversation, and. Going. Completely to, teams what, what would get left behind what's, what's, potentially, a, trade-off that I might be making. So. There there is this question and then there's, there's another question by someone, that if I. Using only teams what, am I missing or is there anything that I'm missing so deep the, idea is that if, you are using teams and, who. You are communicating with is using teams, so if the entire company, is using teams then you don't miss anything you your, experience, is ideally, better and much, more rich the. The. Times. When you may run into scenarios is when you, use teams but. The person you are communicating with, does, not and they are using Skype for business which, we call interrupts and, in that scenario you would, be able to have chat, and ideally, calls with, the Skype for business user, but, you don't have the other rich features, you, won't be able to share give, fees and emojis, you won't be able to have rich text, and URL, copy-paste, you would. Also not be able to, share. Your screen you won't be able to share files with them because all, that happens. In teams in a different way and in Skype the, solution. Or the workaround, that, we are thinking, users would use is to create a meeting you, could create a teams meeting or you could create a Skype meeting and, either one of these, users can join both, meetings, so if I'm if I'm working with you and we're having a rich dialogue or something I want to share something I might screen them the the, way to do that is just you know generate. A quick, meeting for us both we can both throw anything we have all of the capabilities, of a meeting and in. That interaction. Yes or if you are both if we're both in teams then we won't have to get, to that city we ever don't have to yes exactly right got it okay, looks.

Good. Let's. See there. Was a question, around. Implementing. I am groups, and teams and. Making, sure that you have you. Know the right kind of notifications. How, do you, got networking, first time right so, notification. Is. Normally. Users are accustomed to the toast that comes in when, somebody sends you and I am in Skype for business and, you may want something similar, here so, within, the team's client, if you go into, settings, and if you go into the notifications, tab there. Is a way to actually customize. How, do you want your notification. Do you want a toast, which is called a banner in teams do, you want a banner and an, email along with it when somebody sends you a message do, you want that to happen only for chats or do you want that to happen during, channel communications as, well so, there there is a fair bit of customization, available. For a user to do depending. On what they prefer, as their, notification. To. Be and, then, when it comes to I am in a sending. And I am to a group. That's. Something. That's today not available, in teams, it is likely, something, that the, engineering, team would invest, in however, teams. Has this different, aspect, of it where you may not necessarily need. To send I am to a group because, the, idea is you would have teams and channels, and those groups would be part of these teams and channels and then you, can post something in the channel, instead of but oh yeah so there's, a couple of teams that know we working together and, I know, in one case there's, a. Channel. I think it's for the leads or something like that I can post in there and, I can actually add mention. The name of the channel and then the people who have favored that channel they get a notification yes, so it's kind like as long as the people I'm working with have, opted. In a favor did that channel it's actually an additional means of communication, and making sure that that they get the message true yes there, so. Yeah it depends, on how you customize, your notification. And a little. Training involved in making sure you know how to use it and you. Should not be in a scenario where you think you're missing something cuz the, product would allow you to get notification. If you choose to I have a sable ever you know it. But. That's not what normally. A user would do so it's. Personal choice got, it all, right. Okay. Next. Question. There, was an interest. Finding. Out a little, bit more. About. Skype, for business contacts. Teams and, I know I've I've got you know they go back years even though the grouping is I have of context, subscribe for business, now, I'm gonna shift the teams what what, happens or am I starting over true, so initially, in. Teams, you did not have your skype for business context. We, in Microsoft, now do, have all our Skype for business contacts. Show up in team so there's a contacts but in teams if you go there you would see all your existing. Skype for business contacts, being migrated, over know. What, I don't know for sure right now is if this has been enabled to, the broader set, of customers, to the Outer Ring the customer, ring is what we call it if not, then. I don't see it to be quite far it should be available pretty soon so, coming coming soon to team's near you. Okay. Great. Let's. See did. We did address that one, so looking. Down, now. There's a couple questions about Skype. For business on pram, the. Notion is we've, we've got these teams, modes. Well how does on-prem, fit in with those modes what what, so, so. In, order for you, to be able to utilize modes, to actually, get. The benefit out of it the idea is your Skype for business account. Should be honed online because. The. Way is the way it works in the background is if you are a Skype, for business user, and if I am a Skype for business user, and we both have teams I, could. Be in teams, mode basically, meaning, I want everything to come to teams and when you send me something from Skype for business the, way it works is you send. Me a message from your client, that, goes from your client, to your Skype for business friend, server your.

Skype For business front-end, server will then send it to my skype for business front-end, server and, my, friend and server will now try to find out where am i and now, my friend looks at my policy, and says okay, a nurse needs, all his AIIMS to go to teams that way, my friend in online sends. All that, I am that it's receiving, over two teams which, then delivers, to me among my team's client this. Ability, of looking. Into your configuration. And determining. That you, actually want everything, in teams is available. Only to front end servers that are honed online today I say, it's not yet available to, servers, who are on Prem which, is why if you want this the, idea is to make sure your Skype for business account, is actually home done like so. If I've got respect, for business on Prem I'm running Trevor's on Prem can I also have those users, home downline if, you have Skype for business on, Prem then your user can actually be either home non Prem or online. You cannot be home that both locations, so but I have that choice right you do have the choice to make, sure your users are home to online even, though you have Skype for business on, Prem you, also have, the option, to keep. Your user home than Skype for business on, Prem, but. Still give him a team's license, and they can use teams you, just won't be able to use all these different, modes. The way we, anticipate. You to use okay that, helps. Okay. So. Here's, a question really about. About. Adoption, and this. Notion of modes. If. Someone, is wants, to wants to adopt teams. And. They're, using, other. Solutions, which mode should they use so imagine, I'm not using either. Skype, for business for, teams right, and I want to sort of get into teams how, do I think about my teams more what should, i what, should I choose right. And that's, a simple, choice for, someone. In that scenario right, because, the, the, idea of mode, is when, when you basically have two different clients Skype as well as teams, that's. When it's. Important, that you select a mode otherwise. Your. Users are sometimes, in a confused, state where should I use Skype to message, Samar should I use teams to make it easier, for your users it's. Helpful, to give them a mode whether it's Skype or whether it's team so that they, know I. Get everything in, this one client but, if you don't have Skype if you don't have teams if you don't have anything else and if you want to invest in two teams then, that's the only client, you are going to have which means you don't really need to be able need. To be in any mode you, could just install teams and don't think about modes at all and you'll, be fine that's providing, I want all of those capabilities of. Teams yes, if, I've got say you. Know a, calendaring. And a meeting solution, that I'm running completely independently, already and I'm looking at teams. Would. I explore. One. Of those modes that that doesn't support meetings. In teams yes. You you you certainly have, the option to try that, however. You, also have a simpler, option, of not giving. Your users PSTN. Conferencing. Licenses, don't, don't buy those licenses, that way you won't be able to do PSTN. Conferencing. In your meetings, you, still could use teams, to do general, meetings, send. An invite have a few, user. Joins to join together I don't see any harm in trying, that but right if you don't want that at all, then, yeah. You probably can still use the group. The, modes that prevent, you from using I got it so I can have a few options right, these licenses, to dictate what's possible, or I can try using these modes yes definitely, you. Know put it in place, with a small group to see how it's gonna operate and, work before you before you go broadly yes great. That's, good. Let's. See a. Few. Questions about. Administration. And governance I know, one of them came up around what. What happens if somebody deletes, their.

Team And we, have had this happen I. Think. I've probably done it by mistake. We. While. Teams of course relies on office, 365, groups so anytime I have a team I also have. An office 365, group along. With it so. We. You, know office 365, groups provide, the ability to restore, a deleted group, which, includes. All of those team assets, so, if I indeed delete the entire team, I have also deleted the entire office. 365, group I can go to our help desk ok they have the processes. Written. Down somewhere that, allow them to to. Restore, that. Particular, so. The only challenge is for the elders to find that piece of paper yeah. Hopefully. The sticky tape is too so we're gonna I. Do. Know that there is like a 30-day window right just, like with SharePoint those. Deleted. Items are are cached are available, in a recycled. In state about, 30 days after. That those. Materials, those teams those groups are no longer available. Mm-hmm. Okay. There's. A few other items, here oh it has to do a little, bit with controlling, the. Sprawl of teams right, so you know how we have it set up here at Microsoft yes, I think everyone, has the ability to create as many teams as they want that. Is ideally, the case but actually no no no. Because. Of, some unique business. Drivers, with. Sharepoint. Going. Back in history a little bit with, the advent of sharepoint. Sites we, have a business. Rule that says we need to have at, least two of our full-time employees, who are administrators. On like that site in a given time ok and so when we rolled in with office, 365, groups and teams we had the same policies. That we would like to apply. So. For that reason we. Restrict. The, creation. Of office. 365. Groups to, our full-time employees, only that, way weren't sure that at least one person that creator, is. One of our full-time employees, now. This. Creates some issues what, we do is we say that our additional. Employees or our suppliers, can. Certainly become owners, of those, of. Those groups. And teams just. Like just like anyone else they just need that that, initial creator, to assign them those, permissions, right, so, I know in, other ways I've, talked to some of our customers and they may say that they want a select group of, either. Employees, or people in a certain role to be empowered. To create, office. 365, groups and teams they, would have a similar capability, of using security, groups to define those people who have the permissions, in. In, our mode you're right our, general, policy is to be very open but anyone who read a team and, even with the restrictions, I just talked about there, are you know about a hundred thousand people who can create. And. That's I think the essence of the question because. Maybe. We didn't do the best thing when we launched teams right we, give the ability to everyone, to create, as many teams as they won so, even if it was a full-time employee I can, still go and create as many as I wanted and many. A times I, create, them and I don't even go back and look at it even once and they're still there so, yes. It helps, if you plan it a little bit it does help to plan but actually we have you covered. First. Of all there, is a limit, and oh. You know first, anyone who's really graduating, 250. Is the number of groups that you can create. Before. Your sort of lifetime limit is up you'd have to retire and delete, some of those old groups for you to create new ones so, yeah. Case. You get very you said you're really a collaboration, master, does yes, that is good to know actually. We have seen where there's very few people empowered, to create office, 365, groups some of those individuals who are doing, on that behalf of others have hit that limit okay. But, anyway for the case that you had like I think it's great them and you know as people are learning to use teams they can create a new team and experiment. And play around with it but you're right now I've got a mouse. Over here who's created, 42, teams most, of which he's never gone back to after he's created, Emma this is a problem, for me so, what happens if if you don't use is, I know, I, heard that after a certain amount of days they get deleted is, that still happening, that's, right well with office 365, groups there is a a lifecycle.

Policy That, we put in place we, get to choose exactly how, that works and in our case we've decided six, months or 180, days is the time period for, which you, are free and able to use your office 365 group with your money with your Microsoft, team, connected. However, after that period of time we want to make sure that you're still paying attention right and, still managing, and we and we want to make sure that like the right people are still participating your group maybe some people moved off to another team and they don't need access. Maybe. There's, information. That you know we don't want to keep around if we don't need it we want those things to go away and so we, ask you are you still using and is this still an active site make, it very easy to say yes I'm still using it renew, my. Team, for another 180. Days okay, if, you ignore all the, notices and warnings, we give you including, there's some warnings right in teams they give you a message that's that your. Team. Will expire. Should. You ignore all of those then, yeah we have some automation, that goes with. Office 365 and it will deliver move the team that. Team with its corresponding office. 365, program it would be nice I think if there, was automation. In place that would detect unused, teams and, give. You a message saying hey, this is a team you've never used in three months, and you should be deleting, this there's been talk about that kind of capability I don't know if it's on a road map or. Not but I think that's just migration, that's something you know that's something we would love to have you know if. A team is super active, and busy I don't think we need to ask whether it's needed and so if we had detection, like that I think it would help simplify. Things in, cases like might help with this. So. Yes we have had a lot of sprawl, within, our environment, but. Because we are expiring. These, unused, and unattended. Groups. And teams we're. Able to clean that up and so okay we see a spike you know when we you know either introduced a new functionality, or we do a campaign that gets people excited about learning new things and teams that's. Fine because we know that that will get recovered, and adjusted. As time goes on thanks yeah. There's. There's. There were some questions, during the seminar that we addressed, about how do you apply modes, and, where. Do you find more information. So just just a point we've we've added some links now in resources, that have some articles, that give it a little more details about these months and that's yes. That's, right so there's you know the resources that we had given during the original. Webinar. And some additional items that we've added on to to. Address some of the specific questions we've received great. By. The way and. We were talking a little about sprawl and there's. Another dimension of sprawl I didn't think of right away you, know because there's there's how we manage things on the backend with our, our. Governance, model, okay but, I also get the question in training. That I give that. People. Sometimes, feel overwhelmed, by how many teams, there are a member of and. I think we talked a little bit about, you, know you might be a member of a lot of teens but you only need to pay attention to and maybe subscribe to, and and and follow channels, and the ones you care about right that's that is one mechanism but, there's another mechanism that I like. To talk about specifically. For people who are looking. At their strategy, of using teams within their their broader organization so, we're a member of an organization of about 500, people right, and, so there's you, know there are some large teams, and within that organization, and some smaller ones, what.

Does Help is when you have a large collection, of people who are working together it's. A little more straightforward for. Just people, like, you and me when, we, create channels, to organize our work within, a larger, team right vs., have a lot of small, narrow teams there, are a couple of reasons for this one, is you've, got sort of less teams to sort through as in your navigation. It. Kind, of simplifies, that. But. The other thing is when you have more people. Collaborating. Together in. A team there's, a there's, there's an openness of working. There and a connectedness, and, I might just, because I'm working in the same space run across some comment that you may have about. You. Know you ski of people. Who are you know doing you know call center management you were talking about and that, strikes something and say oh there's, an application, that that some, of those users use we need to make sure we we, upgrade that application, as we're making all these changes so. There's these opportunistic. Things. That are possible, when, you have more people collaborating, together yes, certainly. I mean we see that every day in our support community, which the. Teams have, engineers, from all across the world and you, may, be working, on a problem right now and, you, never know if you go into that team and read and check someone. Had posted a similar problem because, they came across it, and there, has been a response, to that so it happens. A lot yeah yeah, yeah, yep definitely. Let's. See let's check our list, of questions how are we doing here. There. Was a little. Bit questions kind of following on to the the thing about how to break, up and organize teams, and channels and, again. I think it's it's really helpful to have a have. A conversation, up, with, you know either the leaders in your organization of, the people who are likely, to be the champions, or sponsors, for teams that. Consider. What what is the, strategy. So, it makes things you know more straightforward, when, we decide here's how we'll we'll. Use. Our team it makes sense to kind of have, those discussions you, work things out in relatively, smaller groups saying oh let's having. Them maybe a new, channel for every initiative we're running this year you know and that way people who work in that initiative can can have a place to store their files their conversations. To. Pin, their dashboards. And key key resources. So. Having that strategy, in place and then going very broad for, other, members means, that other members they have some clarity, on how they're gonna work where they're gonna work they don't have to reinvent that and. It just kind of simplifies the onboarding, for people yeah so I definitely think that having. A strategy and plan. Sense yes, it's it it is important. To just think about it before you create a janitor before you create a team yet and then once you've got that strategy, and plan actually, have an event have a meeting, with the people who are participating, or so they can be clear on what is that strategy yeah, under what situations, should should, make sense for them to create a new channel, Tricia's collaborated. An existing, channel all kinds of files do we expect to be stored at. What point do we shift from using perhaps a narrow, team that that is really, aligned. To our organization, leader to, a broader, team that might really stretch up more across the organization, perhaps, we're publishing, some working, out some information to get it worked out in our team then publishing, it to a broader audience either, within a broader, team or in, our case we have a very large organization, we. Use Yammer when we want to communicate, broadly, to, people. You, know across the company kind of damn. Mm-hmm. There. Was there. Was a question, a specific, question from. Someone. About the behavior, when you are using teams, and you're talking to a customer who's federated. With you right, chances. Are and we will be in this situation more, often than not not, so. If I as a user. Teams. Only and I, do, not have Skype for business anymore. And if, I want to talk to a customer, I have, no idea what. Client, my customer, is using mmm, let's, say I have no idea right they could be using Skype they could be using team's. The. Default. Today, and the way it's designed is, when I try, to, message. A customer, from, my team's client, by, default, they would receive it always in, the air Skype for business client. Mmm, now the. Customer, has the, ability. To actually, apply a mode to.

Their Users, and they, may want everything. To default to teams in which case it, would go to teams, however. If they haven't selected anything, the, default, Skype for business and, the reason why the. Engineering, team design it that way because we know that most customers would. Likely, be Skype for business customers, and, not team's customers, at the moment so the, idea is to not break, that and, when I'm as an organization, ready to shift the team's I'll make the right configuration changes. As part of that getting, that shaft so, if you haven't shifted it should not prevent someone who has shifted to reach out to you okay. Okay make sense. They. Were there there I think there are a lot of questions, around. Retention. Legal. Hold what. If I don't want, my chat to be saved why I I don't want any data to be retained for legal, reasons so, my, understanding is, initially we did not have retention policies, but I believe now we do have a retention, policies, available, there. You can configure how, long. Do you want your data to, actually be saved and I. Do not know the exact specifics but, it. Is possible that if you don't want to retain anything, you could set the retention policy, to maybe a day that. Way anything, that's older than a day would, not be retained. There. Was another question about. Someone's. A Skype user and, they try to I am you and you get it in teams and, you have taken, care of a retention in Skype you know how to do that you, don't know how to do that in teams but now the Skype, user sending, you and I am in team so it becomes a team's chat would, that be detain and yes, that would become, a team's chat on, the team side and that would be retained on the team's clan so that team's retention, policies, are what are needed, in order to so, anytime the team's user, is participating. In a transaction, and a message then, it becomes something the teams would need to retain yes. Let's. See. There. Was a question. About a. Couple. Questions around sort of adoption, and we talked a little bit for the the how. To's around, teams and channels, in. Cases. Even here, within Microsoft, there there are some, communities for whatever reason, there, are just reluctant, to, adopt any teams, and. So what, what do you what, do we do in a case like that. Unfortunately. We've got some strategies. So. Within, Microsoft, we have a, set. Of people who actually have a worldwide presence, right, so we've got you, know IT users, and managers, or, stationed our subsidiaries around, the world right you're, an important, part of how.

Some. Of these smaller groups kind of understand. What's what's, happening from, a technology point, of view yes so. We're taking advantage of those, communities, and providing. Them with materials. Training. Materials, come, from my class and you. And. Some, some other practices, that that, helped to raise the visibility and, help them understand, some of the benefits we've even talked about today related. To Microsoft, yeah so, we're. A global company so. Sharing. A message that. Here. Is how your experience, will differ it's not easy. 280,000, users and that. Is where the. Area. IT managers, the building, IT managers, the site IT managers, they come into picture because, we. Would explain, it to them and then we would hope that they will go ahead and drive the adoption in their region, so the. Area, manager, Central, Europe or Western Europe or Eastern Europe would, make sure they take care of their, region, which, in turn would hand over the responsibility, to the, IT. Manager, of the site the, building, the org so, it it, trickles, down pretty. Well, if you organize it to. Begin with then we we're coordinating, that in teams right now so that's. Also a good thing another. Thing that. I think when it comes to adoption, that we've tried, to do is. Training. Its it it's, also not easy to train a hundred and eighty thousand you know and. There. There is no way to make, sure that everyone, will watch the video if you release it and what, we're trying to do is we. Have created, short, snippets, of videos we have created, an hour-long. Session. That explains, a, level 100 training on how to use teams and, what. We've done is, we've. Created a, champion. Community, we created. A cool champions. Badge and we encourage. People our. Users, to actually come and take training and then. Become. Good at it. Adapt. To the training and then go ahead and deliver, those trainings, to their colleagues, and their teams and then. Now what we do is when, when somebody does that we give them this champion badge which they can actually apply on their profile picture, and then their. Colleagues, or anyone would ask them here what is that badge on your picture and then they would say this is why I got it and it. Helps someone else to oh I want that too, now you got to do training for that like. That so that. That has, helped a lot and then we have leader boards and the person who does the most trainings, and the answers the most questions we. We give prizes and, we have recognitions. And awards so, there's. Multiple ways in which we can drive adoption in a nicer, way in a more you know comfortable. And convenient, way, so, rather than the boring training always ah, but. What I am hearing from from what you're saying is that there's more than one mechanism, right for, people who want you know the the, touch of sort of an in-person classroom. Training. They had that option right but. There's also virtual, yes, abilities, and I like the notion of having sort of you know local champions, people who are familiar, and known around, the company so, it's more like going to your friend and asking for help true yeah it, makes a big difference yes absolutely. Yeah so. Related. To that one of the resources, that we will be leaving you with is a. Pointer, to this site that we call the success, with teams site. And. That site has a lot of teams documentation. And there's particularly, one around adoption, and change, management so, a lot of the resources, that that we use were are either taking directly from or adapted, from some. Of those, materials. That's, a great place to get started if you want to create. A program for your own organization. One, I, don't, know how we're doing on time here but one, of the one. Of the questions that I've that I've gotten. Is some. People being. Unhappy, with sort of how. Much. How. Much energy if, you will how much resources, the. Team's client sometimes seems, to consume on their on their PC, and. I struggled, with that for a while and. Then came to learn something, about the architecture, of how games, is, built that shed a little bit of light on that for me so. The. Team client is built on what's called a chromium platform. And one of the characteristics. Of that platform is a dynamic, memory. Management. So. Actually. You. With your high end PC you know with your with all your you know 12, megabytes, gigabytes of, memory you. Have a lot of potentially. A lot of memory available teens. Is actually, going to use, a lot of that available memory because why not you're not using it okay and, so you're gonna see a large footprint, as far as memory and even some CPU, cycle, true they stop yeah teams.

Will Continue it'll it'll operate multiple, processes, because it's checking, your calendar, watching. For messages, helping, you to join meetings it has many functions, going, on at the same time so. There are these many processes, running and. In. Your PC, is not so constrained I however. Have, an older PC okay, only has maybe, four gigabytes. Of memory I'm not sure and. Because. Of that. This. This OS is gonna notice that I don't have as much memory it's gonna shrink and use, less than that available memory just, because it. Has to yeah, and so it's. Been a challenge for some of our more technical users who every. Time they have a suspicion, about how their computers running we'll go and look at their task manager, and see, what proportion, of memory and CPU the various applications, are taking and. If those, engineers, have a nice high-end, PC like you have they're gonna see larger numbers there then, I will see ya firstly I don't, think I have a high end. But. Yes and. This is something that's natural, right to someone. And if you, feel your PC is running slow the, first thing you do is go to task manager and teams is right up there. It's. Good to know that, sometimes. If it's high up there it doesn't necessarily. Mean that that's slowing, down your PC it's because, you, have that many resources available so why not use them. It's. Always good. But generally. The notion of users, and this is a problem with our users as well and a lot of them and it, may not always be. Inaccurate. As well but they. Do see, that. The processor that the memory usage is high and it tends leans. Them to believe that that. Is causing my PC to be slow it may, or may not to be always true it is it is a realistic perception yes really I do, know that there are performance, improvements, that the engineering team is working on we've, seen maybe a little bit of them but, I don't think all of those improvements, have made it all the way to our most yeah, and, you were mentioning the other day that the engineering, team is trying to evaluate. Top. 15, things that they should load when they load the client, there's something yeah I didn't understand all of it but they have some fancy algorithms. That are that that. Try and anticipate the. Things that you're most likely or more often using and then, improving, the performance by caching some of that you'll some of that information I, can see the benefit why to load everything when, you don't, need, it yeah those hundreds of channels teams. That you created they never look at you. Okay. Were, there questions that we missed here honest we've. Gone through there. Were there were some questions, I remember, seeing a few, users. Ask that they wanted to know what's the plan for teams for government, and, I, tried to look at the road map slate unfortunately. Don't have a better answer but, our road map says that it's, calendar. Year, 2018. Q4, so, by, the end of this year that's that's what the road map says and we, have a slide, in. Reserve we have a link in the resources slide, then links. To the road map and in. The road map, deck. There is a section. Called in development. What. That means is those are the features that are in development, it, may not be available but, even when they are in development, they there. Is a tentative timeline, next. To them so that might be helpful for someone who's looking for futures there there. Was another question, here. From someone, about how. Can I find out what features are available for calling, I have a customer. Who wants to move their calling phone system, to teams and on, the road map again, there is a section, for calling, itself and there, are information. About. Call. Transfer, and call, escalation. And one two one two one on, n call. Escalations. And consultative, transfers, called queues etc. So that, information is also there on road map to view, if you are looking for it ok good, lots. Of lots, of information. And. I know that, this. Recording, as well as the original recording, we we we, did will be available. Online, so, if, you've registered you'll. Be able to get at that information. In. Addition the same materials will be made publicly, in. A few weeks true, great. Alright, I think, we've reached the end of our our, time here, I want.

To Thank you very much on us for the ocean again today. Before, we go and remind you of those resources, that will be available that cover meeting the topics we discussed that roadmap is certainly, included. Among them and we added a few after. We looked at all the questions, that you look try some more exactly. Some of the ones that directly address, the questions, asked are now on that list. But. Then with that I think we're at the end of our time we, appreciate your interest in Microsoft, teams I hope this session has been valuable for you thank you very much thank you for joining thanks.

2018-07-22 17:35

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