How to grow your freelance business beyond Upwork sucess | Upwork Expert Talk

How to grow your freelance business beyond Upwork sucess | Upwork Expert Talk

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yeah i'm avery and i'll be your host  for today's expert that's the next step   after freelancing success um so while waiting  for everyone to log in i would like to ask for   those who are here to please hold on to  this link i will send it through the chat um it's a feedback form that i hope you can submit  after the webinars as it will help our team and   need to improve on our events so please submit  the form before we end uh or during the q a game   with any valuable observations and suggestions you  wish to share with us and as for the top itself if   we go through any bombs such as um for example  you don't hear me or you don't hear the speaker   um please log out and log back in again or you can  also run the webinar on two machines for example   your mobile or your computer so that if one device  has issues you have a backup okay so let's start   hello let me just introduce myself um okay so  hi again before we begin i would like for you   to know me i am avery or ave i'm the ambassador of  upwork in manila so there are other ambassadors in   europe and the us and the ambassador program  supports our fantastic talent and offering   in starting and growing your independent  businesses by hosting virtual and local events   um what our team does is to provide resources  to new and experienced independent professionals   a place to meet and exchange ideas with  like-minded people and a chance to be inspired   to take the next step in your career so before  uh pandemic time we used to have these events um   face-to-face like we'll go um  meet everyone in uh for example   in a co-working space or in a events place and  then that's where we have our event but since um we needed to transition online so we'll be doing  this until we get out of quarantine i guess   so anyway um uh so some stuff about  me i dabble in the upper community   if you want to interact with opera clients and  operate talent like you you can visit the offer   community at community.operate.com ask questions  get tips and talk about freelancing in general   so welcome to today's expert talk as a gentle  reminder um in all the events that i post please   note that i'd like um uh that the tips that  will be shared here are optional meaning these   are all recommended you are in charge of your  business and we are only here to give advice um   and guidance and recommendation to you so if you  want to um if you want to uh what you call this speaker that's actually up to you these are just  tips to help you um in your career so it will   be up to you to manage your freelancing business  at the end of the day so our agenda for today is   um we will have a few reminders i'll be sharing  it with you later um i'll also be sharing some   product updates and then we'll have the expert  talk by james aquino and then we'll go to our   um q a afterwards um so some reminders so uh  letting everyone know that there's no chat option   but if you have questions you can send it through  the question box box or button below i think it's   below your window there um and the questions can  be uploaded so if someone has already asked your   question you may want to upload a question so  that when we see on our end how many upvotes   it receives we can prioritize that question um  usually during these expert talks i recommend   everyone to please wait for the q  a session to ask your questions so   if you can hold off uh sorry if you can hold on  to your questions first before plugging it in   that would be great and then once we have  the q a you may want to send your questions   so um also please make sure that the  questions are related to our topic for today   we'll try our best to answer questions that are  unrelated like for example freelancing in general   but uh out of respect for our speaker today  it would be best if we can narrow it down to   today's topic um and also the reason why i'm  asking you folks to hold on to your questions   is because your question might be answered by the  presentation and we don't want um other questions   to be um drowned by those questions that have  been answered by the presentation already okay before we begin i just have six product  updates um if you've been active on upwork   recently or like you always check the website you  will re you will know these product updates um but   just a gentle reminder um and so that everyone is  aware we now have um this is actually a new or big   new beta offering or a test the freelancer  referrals i've seen um some freelancers uh   posted in facebook groups so referrals help  spread job opportunities and when you decline a   job invite you can refer a friend or search for a  freelancer who might be a good fit and referring a   freelancer who might um preferring a freelancer  or a balance or a job invite is a quick action   that goes a long way to share opportunities so  referring someone actually has great impacts um it   helps a fellow freelancer find work it helps apply  and find the right talent who is fit for their job   and if it's a long-term client that you've been  with um um it also helps the client know that you   are actually an expert in your field because you  know who to refer to this um to their uh project   so we're testing referrals with a limited  amount of freelancers to make sure this   works as is intended so not everyone may have  this feature in their account but eventually   our plan is that every freelancer and upwork  will be able to refer someone for job invites   so any freelancer who is randomly included in this  initial test will have options um to decline and   refer a freelancer on job database the next one is  hourly rate filters and multiple freelancer jobs   um filters in search results so this is also a  test and over the next several uh weeks actually   it was a test back in april so some of you  may have seen it already um some of you may   have noticed that the job search filters  um we we actually try to improve the search   capabilities for um in the search filters for  talent so some of these developments include   the ability to filter jobs by an hourly rate range  and filter for jobs requiring multiple freelancers   so these enhancements were created in response  to feedback that we received from the community   um they were who were requesting  for advanced job search filters okay so i mentioned two things there so the hourly  rate filters um during this test some freelancers   and agencies will be able to filter hourly jobs  using more specific rate filters based on criteria   selected so this will enable on talent to filter  by an hourly rate range and find jobs within the   hourly rate range set by clients on job posts and  for multiple freelancer jobs um so we understand   that multi-freelancer jobs are highly relevant for  agencies as well as freelancers who support teams   and we want to ensure that these types of jobs can  be found more easily so this update or this test   will enable talent to specifically filter from for  multi-freelancer opportunities in a couple of ways   so you will see there that um you will be  able to filter for jobs that are looking for   multiple freelancers so this is very perfect  for those um who have agencies and um who are   who who support a team so i just want to remind  everyone that these the first two that i mentioned   are very limited tests so not everyone  will see the filters described at this time   but um stay tuned so hopefully we go to  a broader rollout so recently we also um   shared more information about the gss calculation  because we understand how important the jss is   uh we want to share another data point  that we use to calculate our scores   so it's called the trending jss and it is  based on your most recent upward history   so before we just communicated that there were  three um calculators in your job success score   um so right now in the interest of transparency  we want to tell you that there are actually four   different job success scores that are calculated  every two weeks the 24 month window the 12 month   window the six months window and the trending  jss which we calculate by adding your average   score for the past six months with your average  dss for the past three months and then we divide   it in half so what happens there we would review  all four percentages and as mentioned above   um we select the highest one as your jss so keep  in mind that your score may go up or down as your   old contract outcomes um age they're not included  in the calculations course anymore and then um i   just want to assure you guys that any movement  in your score whether up or down has taken into   account both the recent activity which is the  3 6 12 and over a longer period of time which   is the 24 months so i just like to remind everyone  that this is not a new calculation it's been there   for a while we are just sharing these additional  details to bring more transparency to the score   and because we are always happy to  share additional information with you   so for the fourth um update we have  a new earnings and billings report   the billings and earnings report includes a  date filter an option to download the csv file   and detailed information about earnings so the  report is now available in the navigation bar   under reports so if you go to your account  right now and you click on reports you'll   be able to um view print or export reports  in the csv format so here you will be able   to view your earnings and any applicable fees  or taxes by the plan for the past three years   and for earnings older than seniors you can still  um search for it through your transaction history   and for the my last two updates we which are  um somehow related we rolled out our new brand   identity um last may i think i was supposed to  say this may yeah last me um we unveiled this   new brand identity and a brand and advertising  campaign to help independent talent and clients   better understand how our uh how our work  marketplace can help uh our talent achieve   more together so our brand look and feel has been  reimagined to reflect what we're creating together   and it celebrates independent talent helping  companies thrive in the remote economy so you   will notice um a variety of visual changes that  bring an updated design to the site as part of our   rebranding efforts so this fresh new look includes  a small change to our logo updating our existing   colors to brighter use and adding new fonts  and invigorating photos and illustrations that   showcase who we are today i actually shared these  through my facebook account so if you haven't seen   um our new branding in our um ads you can check  out the upper youtube basis or you can also check   out my facebook page and um just check out uh the  post from uh sorry but just check out the posts   um i shared about the new branding and lastly we  have bannon scout um so to help you go further   and advance your independent professional careers  and operate the expanded uh your opportunities in   the marketplace so it's a service we launched  through a small subset of clients last year   and it matches pre-vetted remote talent to some  of the leading clients on our platform so if   you're a freelancer specializes in web mobile  or software development marketing or design and   tan creative scott is an opportunity to  work with dedicated upward recruiters   who will bring opportunities to you so big name  brands um who want to work with the best talent um   and vice versa this is free so when you  work with one of our recruiters they'll   make sure that you um match with these um big  brands putting you in front of the right people   with the right projects at the right time so  that was a lot of information so that you guys   can go through it at your um convenience  i'm gonna share everything through chat   so that you can check like all the links and  all the information i just shared um and if   you have questions please don't hesitate to  um ping us later about it or you can also like   check our um top center at support.opera.com  for more information about these updates so it's time to meet our  speaker um james are you here let me just introduce him so it operated  plus freelancer and the featured balance for   january's upward spotlight um james aquino  has been a registered freelancer since 2008.  

however he started focusing on  his freelancing career in 2015.   he is a registered nurse by profession but  has chosen the independent professional spas   as a senior content optimization specialist and  proofread their talent on um operate so in this   expert talk james will reveal how to upskill  within your niche rediscover a new niche what   are other means of self-improvement and giving  back to the community james hello can you say hi   hi good evening everyone i hope everyone  is having a good time even though we   we're just about to get started  so i'm happy to be here actually   thank you thank you james for um saying yes to our  invite okay let's start so again welcome to our   event tonight so i hope you will learn something  from this one because this is actually a very   straightforward topic it's about the next step  after freelancing success so again i'm james   you can call me jc and um we're very happy that  you are here with us with av for this evening so before we actually start with this um subject  i just want everyone to be successful i think   that's the most important thing that you should  believe in whether you are starting in the   freelancing community or the freelancing  journey or you already achieved success   but you want to proceed more or you are still  testing the waters of the freelancing landscape   so success is not easy but it's not  impossible so to our participants tonight   i do hope that success will reach your  way we will find your way sooner or later   so our topic now is the next step after  freelancing success but first what is success so that's how we pronounce it success is  the accomplishment of an aim or purpose   it is the moment of achieving a particular  vision or goal so sometimes you have a vision   and you have an objective and you have a  goal success is also the opposite of failure however as a freelancer it's very  important for you to understand   that failure is one of the key  ingredients to be successful you   will not be able to appreciate success  without failing a couple of times so success it is very important that not  everyone has the same definition of success   this is actually a very subjective topic  to talk about and each and every one of us   might not have the same definition of success it  does not have a universal unit of measure so for   example for freelancer lisa and john success  is about earning a thousand dollars a month   for freelancer krista and juni success is about  being able to buy expensive stuff that they've   been trying to that they've been wanting  to buy for a very long time now that their   day job cannot compensate their day job can  never or for freelancer patricia and juvie   and keisha success is about sharing  something whether in cash or in kind   or just knowledge just like what we are doing  right now without thinking what's going to be left so that unit of measure and success is very  subjective it depends on your perception of life   and your very own definition of success so in the freelancing industry it's very  important it's always important to know that   a lot of people are thinking oh freelancing  is very saturated there's a lot of competition   it's actually not your biggest  competition the marketplace it's   just a portion of the considerations about the  competition in today's freelancing landscape so aside from where are your  doubts your fears your what ifs however one of the major underlying fundamentals   in order to achieve success is  to take a huge number of risks like a lot of them there there's this risk being rejected risk  of being declined this is about proposals   or project opportunities of  course there's a risk of failing   and ultimately the risk of  losing yourself in the process risk is a key ingredient to become successful  and to become a highly skilled freelancer   because even if you have the capacity  even if you have the capability   as a freelancer but if you're not willing to  take risks you will end up being in this game   which will stagnate your career stagnate  your life risk is a risk and it's very likely that a person who is not willing  to take risks no matter how big or small   will end up just the same as  a person or as a professional so in the world of free dancing it's very um it's  very important to understand and remember that in freelancers that already achieve  their own definition of success   it should not be the end of the road it should not  be the conclusion of your freelancing journey it   should be considered more of a major milestone or  a chatter or a series if you're a fan of trilogies   a series of your adventures a series of your  achievements a chapter and what's important   when considering success as a milestone or  chapter is that something better is waiting it should not be the  conclusion or end goal because   i'm telling you guys there is so much  waiting for you beyond the moment of success so as freelancers if you already got the taste  of success you should not rest on your laurels   because the world is a big school and so is the  freelancing landscape and beyond the horizon   there are a lot of things waiting for you to be  discovered to be learned and to be understood so as a freelancer what should we do next so if  this webinar actually started or scheduled before   the pandemic i will be recommending at least  maybe two industries for you to flourish in   the freelancing landscape however now that we've  experienced um the pandemic first hand i'm sure   everyone here tonight has been affected by  the pandemic in more days more ways than one and i hope it will be finished soon because we're  rolling out the vaccinations and the protocols are   getting better i hope your freelancing game plan  even if you're still in the process of achieving   your very own golden successful moment these are  the things that i recommend that you should do first find an industry or niche that will  help you earn and sustain your needs so   as a short definition this should be your base  camp niche and your most marketable skill so this   is something that you are really good at and this  is something that we you will consider as your bed   and butter this should be your most marketable  skill the foundation of your freelancing journey   and then we also have an industry or niche   that you enjoy doing so what's the difference  between this one and the first one is that   it's not necessarily your vessel or your  means or your avenue to earn but this is a niche or industry that you really love to  do that you will not whether or not you   are earning significantly now the last one is an  industry or niche that you've been wanting to try   so this is something that you are  interested and scared at the same time   so those are the three industries that i  want you to consider after this discussion   so first what we should do upskilling i  think one of these days this is going to be   one of the official words in  the merriam-webster dictionary   upskilling is the process of learning new skills  or competencies that are timely and relevant to   your current set of skills there's also as well  as the current professional and industrial trends   this includes a wide area of options we have  creative administrative digital and analytical so what are the examples of upskilling so i hope we have some participants tonight  who are into creative writing like me   so creative writing is the process  of curating awesome articles   based on the project specifications and  niche so it's about the creation of articles   what i suggest is that you can upscale that into  search engine optimization writing or seo writing   a lot of projects in upwork  right now they are specifically   after the content the beauty of the content  so you can level that up if your if your   industry is creative writing you can elevate  that one learn something about seo because   search engine optimization is one of the it's one  of the most critical aspects of business writing   and businesses nowadays because as i have always  believed since 2010 content is king but it's   it was only highlighted few years ago how  important content is in this ever evolving   online method of communication then we also  have our friends who are doing data entry   data entry is one of the fundamental things  and skills that you can do as a freelancer and you can elevate that one to do  corporate data entry corporate data entry   may sound scary but it's just an improved  and upgraded version of data entry where   you deal with bigger businesses and there  are some metrics some mechanics and some   indicators like kpis deliverables what have you  that are included so this is actually a very   conservative way to upskill especially if your  base market about marketable skill is data entry   we also have our non-voice  customer service friends who are what you call this who are into non-voice  customer support so you can do customer   support through email and then elevate that  one by learning something about marketing   so that way you will be able to develop something  beyond your marketable skill being an email   support specialist to an email and marketing  support specialist and then we have the last   example i think this is going to be a very curious  one especially for our participants who are into   voice accounts we have customer service  representatives now if you think you have   a very nice speaking voice which i admire a lot  of people um having a nice speaking voice which   allows the customers or clients to be drawn to  you to listen to you you can actually venture with   voice talent i mean not everyone will be the next  income agnae or who's the british sounding guy i   forgot his name but you can try especially if you  have a neutral to near native accent voice talent   is actually one of the lesser explored projects  and upwork and there are a lot of projects now   it's a growing it's a growing demand especially  during the start of the pandemic last year so upskilling in summary is one of the most  feasible means of broadening your options   without leaving your niche so you are still safe   and you are navigating within the limits of your  industry so it is one of the methods that can   help establish a more improved version of yourself  and your current skill set with inevitable limits another one is to learn a new niche or industry   if you are brave enough or excited enough  to learn something new i suggest go for it because when you get enough courage  to jump in a completely new niche by heart you will know that  this might be the moment that   you've been waiting for to reinvent yourself and the reasons why you should  learn a new niche for industry   it gives you the flexibility it  gives you the versatility to address   more projects to accept more projects  and of course to progress professionally so learning a new niche that is  on the other side of your spectrum   can be one of the hardest and scariest  things you can do in your freelancing journey   however i'm telling you right now  if you will go towards this path   most likely it's going to be the most rewarding  not because it's hard but because a lot of things that are worthwhile is usually outside of our comfort  zone so what are our examples i hope we have bookkeepers and our participants  tonight if you're into bookkeeping accounting   it requires an exceptional attention to detail  but it's more on finance related projects   so my suggestion is why not try  proofreading it also requires   an exceptional attention to detail  but at the same time you need to evolve and expand your vocabulary because  proofreading is like a middle child type of   industry it's not as mechanical as data entry but  it's not way too technical like web development   coding http html no it's not like that but it  requires a great amount of accuracy to maintain   to ensure that the quality and accuracy of  the manuscript that you are proofreading   is spotless because that's  what clients are paying for we also have our beautiful and handsome vas so  you can try and evolve yourself from virtual   assistants to wordpress development so wordpress  development it's one of the more technical aspects   of freelancing but you can also reinvent yourself  because virtual assistant is not a one type it's not a one type type of  skill it requires versatility   it's like it's like um a nice soft butter  because your skills your expertise will be spread   or spread i mean sorry but sometimes the scope  is too broad but you are being spread too thinly so when learning a new niche or an industry you  can focus on another one that you're willing   to try even though you're scared even  though at this point you are still clueless   i really suggest wordpress because a lot of  projects right now are leaning towards wordpress then we also have creative writing and updating it and updating yourself and  learn towards graphic design we have adobe   we have kanwa creative writing is  part of the creative industries   but it's more of words it's more  on linguistics graphics design   is more on visual it's more on the emotions  it's more on the bursts and pops of color so if you have an eye for art if you have  an eye for art and you want to try   to translate your words into visuals  i suggest trying graphics design so what's the difference between  upskilling and learning a new niche   so upscaling the process of improving yourself  is vertical while learning a new niche outside   your current industry is a horizontal type of  growth but whatever you choose between upscaling   and embracing a completely new industry it  will still give you that type of benefit so when learning a new niche   you are giving yourself a chance not just  to improve your skills and marketability   it also gives you the possibility of finding  something that you love doing for a very long time so as an example based on my experience   i've been a writer and a proofreader for a very  long time and one of the best experiences i   i've had before is that there's this job opening  in upward looking for a visual storyteller   so that was before tick-tock that was before  the booming of ig and pinterest so the project   manager is looking for someone who is willing to  take videos and narrate a story from those videos   so number one i don't have any  experience about video recording   number two i am terrified narrating  because sometimes i feel like my voice   sounds like a turkey sometimes it sounds like  a hyena depends on the time of the day but i   i sent my proposal there were i think 50 proposals  during that time and to my surprise i actually   literally i think i fell off my chair  during that time because i got the job   and it's one of the most exhilarating experiences  i've had in my freelancing journey because if i   never submitted my proposal i will never know  if i will be able to express myself i will be   living my years after that job opportunity with  a what if what if i applied what if i got hired   and then and i did i got it and it and it's  still whenever someone asks me what's the   best project that you got enough work  it's still one of my best even after   um seriously pursuing freelancing since 2015. so i want you guys to understand that upskilling  and learning a new skill i'm not pushing you   to become a jack or jill of all trades i  want you to understand that this approach   teaches you flexibility in learning and appraising  what value you can offer to your potential clients   because it's very important jack angel of all  trades is having like at least six industries   it's good but in the long run it's not good in  my personal opinion because even though you will   be trying different industries even if you're  upskill there should still be a sense of focus   to your projects and to your skills  because if you all have the courage to try   expert level project requirements and  the client the potential client will   be looking at your portfolio and there's no  direction it might be a problem in the long run okay here we go i think we're running a bit  fast but let's improve your marketability after what happened in 2020 which is still  ongoing there are hundreds and thousands   hundreds of thousands of freelancers that are  who are considered to be exceptionally skilled i will give credit to that one a lot of  freelancers i am doing some coaching sessions   a lot of freelancers right now who are testing  the water so freelancing and remote work   are exceptionally skilled they're not newbies they're not newbies compared to  what they think they are they're   definitely not newcom newcomers yes but not  newbies a lot of them are exceptionally skilled with the things that the project requires   however a lot of freelancers today regardless  of their tenure or experience level it's quite unfortunate because they don't  know how to properly market their skills   they have the experience they have the  certifications they have the seminars   they have sometimes they even  have the face value for it but   when it comes to marketability there are a  lot of question marks on top of their heads   because okay here's my here are my  skills right now what should i do next so in preparing and updating your profile   i might receive some hate mail about this  but based on my experience again this is   um a personal opinion you don't need to say much  you need you don't need to say hi i'm maureen   and i'm from the philippines everyone knows that  it's already in your profile i'm a freelancer   you know when you say you're a freelancer in your  profile it's like you're introducing that you are   a student and you're in university there's  redundancy in that type of statement well i really recommend that you don't need to  say much in your profile your profile should not   be short enough to be forgettable it should  be in the middle ground don't say too much   but whenever you say something you should  be able to identify your strongest points so in marketing yourself in upward especially it's  either a client will be viewing your profile and   will capture their attention they will be inviting  you for an interview hopefully and you get the   job that's good but more than half of the time you  will be submitting your proposals so in submitting   your proposals you have to remember that proposals  should not focus on what you've done in the past   your proposals should have depth and substance  while meeting the needs oh i miss that   while meeting the needs and specifications  of the project so when submitting a proposal you should not give the client  a long list of your achievements it should have something that the client  needs and have you ever wondered why upwork   refers to applications as proposals and  not applications because that's what your   your submission should be your submission  should look like a proposal your submission   should offer solutions and not just  introducing yourself it should have meat in it   should be like a very impactful proposal with  solutions based on the client specifications so after learning how to properly  market yourself i think one of the best   things to do after you already achieve your very  own definition of success is the time to give back   because honestly right now we live in a very  toxic world i mean if we will be talking 10 20   years ago the world is a nice place but right now  it's also a battlefield even in our own personal   personal lives we deal with our own  personal battles every single day   so right now there's a war zone of conflicting  opinions shoved aspirations validations or i mean   of problems that seem to stack up endlessly  one after another so i always mention this to the veteran ones to the veterans of  the freelancing industry i mean in 2008   we already have internet i feel  so old already of the internet and the resources in the internet during  that time is very very scarce right now just one click type some keywords  in google you will highly likely   that you will find something that you  need you will find your answers however because of the overflowing resources available  online it's easy to get lost to get lost in   the right direction sounds good but most of  the time if you have no idea what direction   your heading or which direction you  wish to pursue you will easily get lost   and going back to our marketability topic earlier it depends on how well you will  research or how well are you going to   learn more self to self study freelancing  if you are already an established freelancer   i encourage you to help the others yes there might  be some instances of spoon feeding but i think   we should be a little kinder now that the world is very toxic to deal with  conflicting details to the keyboard warriors to   bashers and to those who want to  watch and enjoy and to see you fail we have a lot of new freelancers right now  especially it started last year when the world managed to appreciate two major  industries one is the healthcare industry   and the other one is the freelancing or  remote industry i highly encourage you to be   more accommodating to help others because  sometimes success the sweet taste of success is more fulfilling if you will be able to  share a portion of your experience to become   an inspiration to others who are struggling  and who is in the journey that you once pursued so why not mentor someone  or mentor a lot of people   we have a lot of we have i think a  lot of upwork groups in facebook alone why not mentor one if you don't want if you're  not willing or if you're not available to offer   a good amount of time offer  mentorship to a person it might not   make a difference to the world but  it can make a difference to that one   you know inspiring others that  there is hope that there is success   it's one of the most it's one of the greatest  things you can do as a freelancer be someone   that other freelancers can look up to that other  freelancers can respect that other freelancers can   speak with to be a beacon of light yeah  beacon of light speaking of beacon of light   what i learned about this journey is that most freelancers who are new to it to the industry  they only need a torch and as a veteran you don't   need to set them on fire to find the light that  they're looking for mentor someone inspire someone   give a portion of your time because you know  there will be a great sense of fulfillment   whether well i highly recommend that it's not  paid because there's passion in it there's   what we call labor of love in it and you  will you will be surprised that being kind   the universe will find its way to reciprocate  the kindness you are giving to the world so aside from mentoring someone you can also  offer educated opinions answer inquiries from the   newcomers in their respective and logical manner  just be kind the world needs it especially now to our participants who are already i don't  want to say old but already established in this   industry i want you guys to inspire others in such  a way that your success will be reflected on them   this is why i'm very critical about my opening  statement that to our participants tonight   i wish a success because i believe someone should  believe in you at least one because that will   help you to push harder and to  achieve your own definition of success okay so for conclusion you know what i'm very happy because in my more than a decade's worth of free  dancing i mean progressively and seriously is   around six years but being a  freelancer since 2008 i never   thought never in my wildest dreams that  i will be sharing this journey with you and i hope that if you're struggling if you have  problems in freelancing it will never be easy   but always keep in mind that things will get  better eventually you are being tested you are   undergoing the baptism of fire it's part of the  process remember diamonds are formed by pressure same with other semi-precious stones gold experiences fire before it becomes the  best version of its of yeah of itself so when you fail always remember that failure is part  of the process to become successful and i hope one day when you reach when you reach  that pinnacle of success your greatest milestone   or greatest um chapter you will be able to  savor and appreciate the failures before and the profound definition and the profound  meaning why those failures happened in the   in the past will give you clarity the  moment you reached success and i hope during this time once you meet that one that  success stay grounded stay grounded stay kind   stay passionate and always carry a sense of  compassion with you wherever you go whoever you   speak new newcomers veterans and a lot of people  let your journey be an inspiration to yourself and   to the others who will eventually look up to your  journey as your journey is being reflected to them because yeah if you will be asking me  about this success when i just started   no but after enduring lots of failures by being  resilient through failures by being persistent   by being hungry literally i think for learning  learning new things success becomes sweeter   and it becomes more worth it so at the end of the day success is what you make  it you know what your journey might be starting   maybe you're in the crossroads but your  journey is like a basket full of keys   and each of those keys will be  able to unlock something however it is a matter of heart mind resilience and maybe critical thinking at some point  when deciding on what to do with those keys   don't let others decide for  you this is your journey   take ownership own it own your journey own your  failures own your success at the end of the day so that's it thank you so much and um  yeah before i start trying here have thank you so much yeah just cleaning up the mood but thank you  so much for that james i was actually um taking   down notes and um before i guess before we proceed  with the questions there were some questions that   i already answered through the q a but just out  of interest i wanted to ask you so you gave us a   definition of success you gave you told us that  success is different it's actually it actually   depends on you on how you define success how  about you james how do you define success what   is success for you success is what i'm doing right  now um i actually you know i'm an introvert i'm an   extroverted introvert do we have a word for that  one like that yeah yeah because i only started   um participating in the community in  upwork philippines late last year because   i realized that there are a lot of questions what  is i mean there are some simple questions that are   answerable if they will search enough but there  are a lot of freelancers who are very lost in the   direction so i realized i consulted with my wife i  hope my wife does not disown me after this webinar   but um shout out to my wife by the way i love you  um but for this i realize that maybe i should help   and then through helping others there is a good  sense there is a great sense of fulfillment   by helping others and then when you see those  freelancers updating you messaging me oh   um jc i got a job already thanks for your feedback  it it warms my heart and that for me is the def   that's my own personal definition of success if  you will be able to help others without um without   looking what will be left of me or  how much i mean what's it for me   without asking what's it for me i think  that's that's my definition of success so earlier you said um that the world and  the freelancing landscape is a big school   and um i understand that you have been  encouraging us for the past hour to upskill   yes uh by profession you're a nurse how did you  um transition from being a search optimization   specialist or and the proofreader i'm sorry  from being a nurse to a search optimization   specialist and a proofreader how did you do  that can you tell us more about that okay um my clinical experience as a nurse was  very short it was only around two years   and if i mean i i'm pretty sure we have  participants here who are also licensed nurses so   they know the struggle especially to this day it's  underpaid overworked and during that time it's a   complete yeah it's a combination of personal  professional and financial conflict for me when i was still working the hospital our first  daughter was a baby during that time and her   pediatrician actually encouraged me to try cleaner  jobs because during my time oh my god i feel so   good but during my time the pay is is oh my god  it's not even a pay it's like an allowance and my   uh my daughter's media told me that james  your passalubong to your daughter are a   wide array of viruses and bacteria so  might as well consider other jobs and   um there was also a political part to it but i  will not put that in detail so i considered um   i considered looking for other jobs so i tried  bbo i worked into one major and one obsolete   um bpo companies in the philippines and then  i also tried to immerse myself in remote work   ever since i was young i really loved to  write so it was like an init skill and i   tried to improve it in the process that's  why my colleagues before whenever they see   and read my articles or the things that i  write they're like they're wondering why i   did not pursue something that is related to  writing like journalism mass communications   but during that time i still have  my very own set of confidence issues   i i was told bullying story um story  time in high school i hope i don't   have my classmates in this webinar but um in  high school i was told that i don't have the   voice for the radio and i don't have the  face for the television so where should i go   so i just poured my energy into writing my own  stories writing my own articles and then through   that process i was able to sharpen it and then  when i reached the stage when i graduated college   yeah um during my informal freelancing  time you know what i have my only goal   during that time is to sustain my gaming  habit to earn a couple of dollars a month   to our participants if you know ragnarok  online you're already old get married   so um what do you call this so when i  started in 2015 the freelancing landscape   is more serious it's more competitive  and i'm seeing serious amount of income   from it i was like oh okay so maybe we should try  this more seriously so after a very very low um   a very very low time in my me and my  wife's married life i told her okay that's   pursue awkward um during that time it's the  oldest let's let's pursue freelancing and then   eventually after a couple of  years we survived and we're here it's um it's actually um   to our participants you can backtrack  back read late um earlier um for this if you have an init skill that you really love  doing it should be part of your market about   marketable skills it should be part of it and  you can just add include add-ons in the process   because yeah you know what   i'm actually trying to look for this lady she's  also a nurse and she has a profile in upwork   but her intro i hope she's here if you're here  i forgot your name but if you're here message me   her profile and upwork is that um mentions that  she's a dialysis nurse she's a very experienced   in the clinical setting but i know that she  can market herself more because you cannot   do dialysis online i mean you can do online  sabo online ramboland something like that but   online iv injection iv gluta or dialysis it's not  possible but if ever i will find this lady i want   to help her because i know she can do something  more than being a dialysis nurse because   she really took the time to polish her  profile but all of those activities that   she's doing she's doing in the hospital how  are you going to condense that in remote work   that is actually most of what that is actually  the major problem of most of our freelancers now so yeah it's about flexibility it's about  understanding what you can offer in it inside   you and then just improve it and be a versatile  version of yourself yeah and i actually agree   because when i started freelancing it was um so uh  when i started freelancing if i may also share um   the reason why i'm freelance is because even if  i live close by my word um i used to work for a   five-star uh resort in the visayas even if  i was close by my i live close by my work   i start my day at five and i end my day at nine  pm so i get back around 8 8 30 um because of the   commute and um i don't have time for my son to  the point that when he needed someone so it was   like an emergency situation he got stuck inside of  the bathroom and he was like uh one year old then   he was stuck in the bathroom and he started  crying and um he he he looked for the yaya and   not me he was shouting for his yaya and that  struck me and it made me feel like i need to   spend more time with my son i need to spend so  that he knows me better so when i transitioned   to freelancing i started as a va um before i  started doing all this um mainly because i was um   i have experience in um managing the day-to-day  accounts of my uh of the owners of the company   and also i also doubled a little in marketing and  um so i had to mix a mix of skills but i enjoyed   helping like ceos and doing that until i  discovered my want and my passion for educating   which is why i transitioned to doing this being  an ambassador and i'm also like you can also see   me in the upper community sometimes i answer  there um and then right now i transitioned to   um uh doing evaluations for the rest of my team  so you'll negotiate on how to do my evaluations   really well so it's like it's like really an  upward climb but um as you as you grow your career   online or through your work or through uh  whatever clients that you get through upwork   or maybe outside of opera there will be a time  that you will have to learn new skills um so that   you can progress so that you can climb up and um  i can honestly say that because i have had this um   passion for learning and being able to help my  team more um it helped me also grow in the company   so i'm so i'm at a point where i'm really happy  working um for upwork i'm really happy doing this   i actually enjoy um meeting new people  that's why i do all this ambassador work   and someone said earlier that the the term  for being an introvert and um is an ambivert but whoever you mentioning that so  maybe we can proceed with the q and a   some of the questions here um some are  really interesting and i selected some   that we can answer uh live mainly because  these were the questions earlier that   i was able to answer live but later we'll go  through some of your questions so here from john   arbenziolo uh what method of upskilling do  you use coursera uh certifications what do   you think of you demi james what do you think um i  tried coursera and you didn't me if you are after   i hope coursera will not chase me for this but  coursera um it's like you enroll first and then   you pay for the certification udemy i think they  have more flexible options so if you're up after   the experience without getting the certificate if  you are right now if you're still in the process   of improving yourself to be more competitive  in the market i suggest coursera has a lot of   very informative and very long free courses and  then just take them and then if you have already   the finances to obtain the certificates you can  get them later just pile up on knowledge make   sure to understand them make sure to understand  them properly because it will really help you   my only tip if you are attending online  courses make sure you are not distracted because it's going to be a very distracting  time so you need to make sure that you treat   your courses seriously it's not just like a series  of short videos and powerpoint presentations   no you should take it by heart because you  are it's an opportunity and then after that   yeah we save up for the certificate so you can  also add it to your upwork profile later on   yeah and document um i i used link  in learning for a time so before   i what he called it i subscribed to the membership  i tried a few of the free courses first to see   that like do i like these courses and stuff so  that was like two years ago but right now um   since my brother got the master class up um i'm  riding on his app so every time he's here um   we watch some of the lessons and i think it's  great because it's not just you know it's not   just about jobs and it the master class app also  has some path about um some past that you will   want to take because of your passion or because  of your interest and hopefully in the long run   it's something that you can do also as a job  so um just like the two of us style we enjoy   what we're doing so i think that's great that  we have the um we have the privilege of being   able to enjoy what we do okay so next question is  from romer agony um i chose this question i chose   to answer this question live uh mainly because  i wanted to get your inputs but i also have some   answers for this so anyway um rommer asks i have  a strong i have strong skills and experience for   a particular proposal but eventually clients are  still looking for a certification and sadly i do   not have anything that i can provide do you have  any suggestion that i can still on how i can still   market myself in the long run so basically  with some certifications and i'm guessing   the skills that he's trying to sell yeah may  require certifications what do you say about that um short answer is to when you go to the let me open my profile when  you go to the marketplace in the fine jobs um   section of upwork check the category check for project openings  within intermediate and expert because you know   what surprisingly these um project lev project  categories they are looking for your skills   first and not your certification that's that's the  short answer because not all clients in upwork are   looking for certifications you just need to find a  little bit harder because um you've mentioned and   i think you're confident with what you can offer  so that's good that's actually a very difficult   thing to teach you need to be very confident with  your skills so if you don't have certifications   i suggest taking it in the process while while  you are in the process of looking for your project   because certifications will be able to help you  sir what you call this certifications will help   legitimize your capabilities yeah yeah it's very  important i mean right now try to look for smaller   projects aim for the big guns later because um  yeah the short-term solution is to find clients   who will not be very critical with certifications  but in the long run you still need it because   i'm not sure yeah like what i've observed i think  you are offering a very technical i'm i think   you're into coding c plus plus or html something  like that which requires certificates because   you know a lot of freelancers i mean it's  not bad but living by the code fake it till   you make it can only bring you to a certain  point but it will not lead you to success   yeah and i agree at one point and especially if  you have technical skills and skills that are   on skills that are um in the it or in stem or  in programming in minded and very technical   learning skills the certifications and i will echo  what james said the certifications will actually   legitimize your skills and your experience and it  will act and this will help you in the long run   so if you can invest in them or maybe factor  that in your on cost or in your way so that   you can um get certifications for the skills  that you have that will actually help you um   get bigger clients it will also help you if you  are actually certified in a very technical skill   you can also command a higher rate so that is why  you invest in yourself and that is why there is um   um we we would highly suggest that if you can   do it get a certification so that you can  present it in your profile and also elsewhere   so another question from an anonymous attendee  which have been um um a lot of people said that   they're also in this field so i am in purchasing  procurement and supply chain field of work for   seven years both local and international industry  but still i'm having difficulties finding a client   here on uprook is it okay to share these  experiences in my proposal and discuss how   these experiences can help their organization yes  that's actually the best thing that you should do   because your proposal should be able to reflect  your past experiences at the same time the   impact of your proposal should be based on  the solution you can offer to your client   by relating it to your people to you about an  experience network seven years in both open   can you send me a message anyway um yeah you need  to highlight those strengths in your proposal   at the same time you're i think you're one  of the few that i will be recommending to   cite something about your past experience because  it's very very solid already and then towards the   end of your proposal offer a solution to your  client because the client will be very happy   about your extensive work experience it's almost  a decade in both local and international settings   but what's it for them that should your  proposal should answer that question   what's it for me as a client so your  proposal should yeah so your proposal yeah there so actually maraming um  there are a lot of clients who look   for supply chain management um  experts in um seven years is 13 of platform you should mention that  in your profile and you should also   mention that in your skills and um sorry in your  skills in your proposal and one thing i i always   mention in my webinar proposals that sell i always  say that and as james said you should um share how   you are going to solve the client's problem how  you are going to find a solution to their problem   or to their project and um you should also be able  to because in the proposals actually when you send   the proposal and on the client side because i'm  also client on upload on the client side we only   see the first two lines of the proposal so when we  have a list of all the proposals that we receive   only the first two lines of your proposal can  be seen unless we click on it so make sure that   when you when you what you call this when you  click on oh sorry when you create a proposal   make sure the first two lines catches the client's  attention yes okay um yeah one rude alignaza says   thank you so much for doing this zoom webinar  uh it could help them a lot though so yeah   for those who keep saying that they're having  a hard time finding a client on operate um   it's really hard i mean apple i don't know your  experience james pero apollo it took me about   six to eight months before i was able to find a  client and around that time the client already   hired someone and i just sent a proposal because  the job was interesting it was a new technology a   new space and technology and um so they hired two  already and there were 50 plus proposals that was   and then i got hired they let go of the  two people to hire me and one reason why   why they hired me is because i researched uh  the client's website and i told them if i'm   gonna be and this is what a time when i was still  hiring uh when i was still selling myself as a va   i told them let's check your website and there  are a lot of typographical errors here are some   examples and then i highlighted it and then i told  him if you want me to go through all your website   we can discuss this further so that um  maybe you can hear me and i can help you   improve your website and then from there um the  client was impressed um he actually called me   the next day and he was like i'm actually  impressed by our proposal i'm thinking of   letting go of the managers that i got  um when can you start so it was um any hiring is not easy in 2015 oh my god actually i think i came in the right  time during that time because in the writing   landscaping of work um it's not as saturated now  it's you know what's the difference before and now   before i mean half a decade almost a decade  before ago there are fewer freelancers i   know yeah there are fewer freelancers and  the projects are also few because a lot of   clients are not very familiar with platform-based  freelancing employment with odesk before so   during that time i think when i registered  in upwork in 2008 and then i started in 2015   after i polished my profile i  think i got a client in a month yeah so if um some i'm i'm i will not  give you guys a definite time because some   especially um in the coaching that i'm doing it's  a five-week coaching session and some of them   based on what we learn in the process they get  clients after two weeks after three weeks because we have a lot of freelancers especially  in the upper philippines group   a lot of them have the experience but  they don't know what to do with it   they don't know what how to properly  condense it to make it a very marketable   version of themselves so there's no right  or there's no slow or fast process because   i always believe if the project is for you it's  for you unless you don't apply for that project   yeah yeah and i agree with that there's no there's  no fast process yeah people think and you know   what if it were easy everyone would have done it  so this is actually a really it's hard especially   now that um freelancing or working from home  or the whole world has transitioned to working   from home and a lot of clients a lot of businesses  they also transition to hiring online so um that's   actually a good thing because we now know that  there are a lot of clients who are hiring online   but it's also a difficult thing because now we  know that um you are competing competing against a   greater number of talent who have the same skills  that you have so i think the best way there is to   make sure that you differentiate uh make sure  that you um differentiate through your proposal   differentiate through your um profile make sure  that you highlight your skills and you highlight   what you have done before and how you  um how this will help your clients yes exactly and i just wanted to highlight this  from lani marquez who said thank you thank you   very much sir jason you made me right now oh wait  i have a teacher here don't yeah please hello yeah   ruben de jesus said um to james good job thanks  could you cite a few examples of what to write on   a profile because you said um highlight the strong  points he yeah he he mentioned strong all caps that you need to highlight in your profile   in your profile because um what you call this our  pro let me explain the profile just to be sure profile so in the profile we have introduction  employment history in the introduction it should   be more of hold on i have a template because  um aside from coaching i'm also reviewing   random profiles hold on okay profile  feedback so for the introduction   it should make your introduction  focused about you as a freelancer   and add some personality to it because you know  um i hope some will not kill me about this but   you will know an introduction without looking at  the location you will know that the freelancer is   from the philippines it's very it's very it's  very philippines it's like hi i'm let's say   hi i'm krista i'm from the philippines  i'm married with something like this   it's like a slum book it should  not look like a slumber it should   um be a reflection of it's it should be a  narrative of who you are as a freelancer and also   who you are as a person because an introduction  is not just about your skills if you have like   um who is our who gave the question earlier that  has an extensive experience already that extensive   experience can be reflected in the employment  history you don't need to be redundant about that   so for the introduction you should treat it as  an introduction so except for the name for my my   profile if i did not mention my name in my profile  because it's already there james a you don't need   to mention the location because it's already there  you don't need to mention the school you graduated   from even though you're proud you're very proud  of it because there's already a space for that   so the introduction should speak to the  client more of who you are as a person   with a glimpse of what you do before if you  had a day job before and what keeps you busy   in my profile i mentioned that i travel a lot i  go to several countries these are my experiences   but not as detailed as the employment  history so to make the long story short   the strong points in your introduction  should include your personality your your profile i mean your introduction  should not be monotonous it should sound   like for example if you will look at  my profile it should sound like james   if you look at abs profile it should sound like  it's like she's introducing herself to you guys   without speaking she's introducing  yourself to the client through her words because yeah because you know um  that's what i realized about   um a lot of the introductions that i reviewed  before then they would ask me um sir what's the   problem with my intro i i will be friend with  them because i i want to help them to improve   so some introductions are just two sentences i'm  lookin

2021-09-03 12:51

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