Designing your path from Skype for Business to Teams: Start Here! - BRK3141
All right it's. Good to welcome everyone my name is Debbie our beanie and I sit in the team's, engineering. Product group here with my colleague and happy, to invite, Iike one of our customers, they'll, come up a little bit later today to. Talk to you but thank you so much for joining our designing your path from Skype to teams I'm assuming, that all of you are Skype for business users, today yes. Hopefully. So, we, know that this is such a critical topic and a hot topic and we likely could have spent an entire day in a session like this so. Instead what we did is we broke this out into three core, Skype, to teams, sessions, this. One in particular is called start here because, we're getting. You started on your Skype - team's journey so. That you're in the right place if you're just getting started and we. Also know, that we're. Getting a lot of questions around what about the technical paths and the migration and coexistence, and what does that all look like we, have a session dedicated. Just to that topic coming up tomorrow I'll, give, you a flavor of what you'll see tomorrow today. And. But again tomorrow they'll be that deep dive and, then on Thursday, we know that this is a big change for your end users so we want to make sure that you're prepared, for. Your end users to make this transition over, to teams as well so there's a session coming up on Thursday focused. Specifically. On the, end-user, change, management piece and if you're really curious as to how Microsoft, is managing our own transition, from Skype to teams we have a session on that as well. So. Today what. We're hoping to do is share a little bit about the journey we've taken internally, over the past year, from. About a year ago this time you're all sitting in these seats hearing for the first time about this IC vision and hey what is this all about and yeah, down the road we're gonna streamline, onto one client what does that mean right. Fast forward a year we've done a lot of work so, today we're gonna start off by sharing some of those insights over the past years with you we. Also want to share our upgrade, framework, which. Is basically, our guidance to get you from point A to point B and. Beyond so we'll share that with you today Scott's. Gonna come up in a little bit and share, some real-world customer. Insights. So we've been talking to customers over the past years of, you're understanding. Well. What will it take for them to go from Skype to teams what are their requirements what, are their blockers, you know let's capture all of that so that we can build, on that and facilitate. That transition for, all of you and then as I mentioned you'll. Hear firsthand from one of our customers are gonna come up in just a little bit as well so. What we hope you take out of this session is. That we're really ready for you to begin your journey even. If it's running Skype in teams together we, have the guidance and the assistance, and resources to help you get there and we. Really want you to think of teams more, than just an apples to apples move, from. Skype. For business you know if really all we were doing is taking, all of the features from point A and putting them and point B what's the point right it's just a different skin on. The front end so we really want to take it to the next level and really bring your organization, into that modern workplace digital, transformation, environment. So. This is just to look back as I mentioned probably a year ago you're all hearing for the first time this I see vision and, Microsoft. Has, been doing a lot over, the past year, first. To, get teams ready for you so from a product, innovation, standpoint we've been doing a lot of development bringing, you features and functionality, and, from a migration standpoint. Making, sure you not only have the tools but the aim client, experiences. So. That you and your users have a good, navigation. Path to get you from Skype to teams and at, the same time our team has been working with, customers, kind of a help us help you type of experience, to. Get you ready to move to teams and. Along those lines we've been talking to a lot of customers, we have a lot of learnings a lot of best practices a lot of benefits, that we've been able to extract from those conversations, and bring, them into our upgrade guidance and so, we have a lot of guidance we've put out there which is based not.
Only On our customer, conversations but, also on our team's years of experiences, moving. Between, between. UC, products, so. I'm gonna do a double click in most of these topics today I'm gonna start with a product development, piece anyone. Who attended. Law reset right, session yesterday, some of these slides might be a little bit of. A review but. When we started out thinking of. Going. On this journey from Skype to teams as I mentioned you don't want it to just be an apples-to-apples comparison. We really want to take it to the next level and we, really see teams as this hub for, everything teamwork. Related, bringing, all of these em 365, tooling, and products under. One umbrella and. That being teams so, again we see it as more than just a simple transition we see it as a, way. To develop teamwork, and over, the past year teams has actually become the fastest-growing, app, within. Microsoft, with over 300,000. Companies already, using, it many, have over 10,000, active users within. The team's environment. And. What we're trying to do is really build out this, icy or intelligent, communications, vision, so over the past year, we've, been working to build all of those. Core. Skype, for, business online capabilities. Into teams bringing. Teams together to make it that complete meeting and calling experience. And. To. Help you make that transition there's. A lot of upgrade tooling and resources, available which I'll show you that in just a little bit and if, anyone's familiar with fast-track we've also engaged fast-track. Resources. To help through. That transition, from, Skype to teams and. As. I mentioned, we see this as more than just that apples to apples move we're, taking, it to that next level so these are some additional tools these weren't available in Skype but these are some additional things that we're building into teams some. Of them are available now some are coming soon I really. Want to call your attention to the fourth line down under coming soon because I've heard this at, least five times a day for the last three days of when. Can we share without having, to escalate, to a call it is coming and I've. Also heard it's a little bit farther down on the list you. Know how do we really from a governance perspective how, do we create some. Consistency. And how our organization creates. Teams so, we're going to be launching some teams templates, so you can create teams, from. Templates, that we have out there to help streamline that process and. Make it a consistent experience for. Your users. All. Right so we talked a little bit about what's, happening from a product perspective but. What about the incline and in-service experience. We, know that. Users. Are going to be on skype and you're probably going to have some users on teams for an extended, period of time for many of you so, we wanted to make sure that. Users are able to talk to each other and that. They're really able to see when. Someone's, on skype and someone's on teams so, now some of you may have seen this already but when you're in a chat, for example, if I'm in teams I'll, be able to see that someone it'll give me a notification it'll, give me a coach mark that, says hey this person is using Skype for business and the. Reverse is true if I start a chat from Skype for business with, someone in teams I'll get to see hey this, person's using teams and it simply lets you know that hey maybe not all of the functionality would be there but you can still get your core messages.
Across So, we've built that functionality, into, chat we've. Built it into calling, and we've. Built it in when you are in a call and you want to share something. From your screen and it, will give. Its. Jumping, up and down and, it's. Excited. Look. It's so excited. See. Yeah. We wanted to make sure that your users have a good experience in. Still. Working, with people that may be on skype while other folks have already moved to that team's only mode so. Again test it out within your own environment. I mean, you'll be able to see that. In in product experience, and then, as you start moving oh. No. My clicker stop working. And. My. Powerpoint froze. One. Moment please. Oh. All. Right I'm gonna let Scott try to figure that I'm just gonna keep talking and. So. One. Of the things we wanted to make sure of as. You're. Getting users, to, move. From Skype to teams is that you have the flexibility, in controlling. What. Applications, and to what extent, those applications, are available to your users right coexistence. Modes you've probably heard them as modes or, different. Environment, for your users so, at, an organized Thank You Scott at an organization, level, you, will soon, see if you don't see it already in your admin portal, the, ability to control. The. Mode that your user is in is at skype only, is it team at team's only mode meeting they've officially, moved over is it somewhere in between, again, these modes you're gonna hear it tomorrow about all the different modes that are there today as well as those that are coming soon you'll. Also be able to control this at the end user level so if you want to not move your whole organization, over maybe, it's per user maybe it's a group of users you, have that flexibility, in, addition. We know that people don't read email so. If you send your users an email saying hey we're upgrading from, Skype to teams there's a good chance they may not see it and then we've all heard that hey I didn't know what happened I like done today it tells me I can't log into skype so. There's also a notification option, that you can enable both, at the organization, on the client level at. The user level to. Let users know so when they open, up Skype for business there's, that purple bar across the top that says, hey Skype is becoming teams it lets them know so, in case they missed the email they, can't come back to you and say I didn't know this was happening.
So. One thing that I just wanted out and here is you, know the customers that we've been working with and I'll touch on this in a little bit we've, actually had customers go, into. Teams only mode and then they've been able to roll back so, you, know don't think of this as like oh my god I have to be perfectly, ready before I move someone over you can move them over you can move them back in about five minutes, we, actually had one organization. I don't, remember the name I wouldn't want to call them out someone. Actually went and changed the org-wide setting, to teams only mode and all their users started getting this Lake I can't say I didn't escape for business so, we worked with him on the support side and we rolled them all back and everything was was cool so, there's a you, know there's a there's a change in behavior but, also keep in mind that it's a very safe space. To get back to yeah, that's a great call out, all. Right and as I mentioned that was a super. High glimpse, of that. Functionality. The tooling the incline experience, tomorrow. There's that deep dive sessions, and out, seventy-five minutes just on that topic so. Definitely it's BRK, thirty-one forty-two if. You want more insights into that. So. When. We think about so we've talked about how, we've been getting teams ready for you now let's change gears and talk about how, we're helping you get ready for teams and as, I mentioned we've been talking to customers over the past year and Scott's going to share a lot more insight into what we've learned from, those experiences and, but, we've, taken all of those insights and our own experiences. To create our upgrade guidance, and. We've also had several learnings that have come out of this and really. What we know my, team's is so much more than just flipping the switch on the back end it's so much more than a technical migration, we, know that it's a choice it's a choice that you're making and, it's a choice that your end-users, are making right, because unlike. Email where they're probably not going to go find another email, tool there's a lot of other communication. Collaboration products, out there that they can pick from so, we understand, that this is a choice you're making and we want to help. You make that choice to come to teams we. Also know this is a big change it's a change in the way your organization works if you're moving to this big teamwork, environment and it's, a big change for your end users especially. Those that were well engrained in Skype for business this, is a complete shift in the, way they communicate, and collaborate with people and. We understand, this is challenging, right, we've been talking to customers even since we've been here at ignite over the last three days not. One customer has the exact same deployment, scenario right, everyone, is different so we know this is a challenge and we know we that we need to build guidance, that's, going to be flexible and adaptable enough, to, accommodate, all of your different deployment, scenarios. We. Also know, that you, can't just flip the switch you can't just be focused on the technical aspect of this you really need a holistic, approach when.
You're Driving change in your organization so. Everything, from getting your executive, sponsors together working, on your technical, readiness working. On end-user, readiness, and really, important if you kind of follow the circle all the way around ending. With an operational, strategy, unlike. Products, in the past especially, anyone here is you know still on Prem all. Right you deployed on Prem come back three or five years later you know push out an update you're good to go right, this is a product that's going to continue to evolve week. In and week out so you really want to be prepared, for all of that innovation, that's coming, so, it's no longer okay, just to deploy it and then leave it alone and come back in a couple of years so, we want to make sure that the framework we give you is exactly. That that holistic approach so, let's take a look at that framework and, you'll. See it's not it's not rocket science and this, is available in our guidance which I'll point you to when. We're done here the, first and foremost thing you need to do is get your right stakeholders right and this is your sponsors, it's your IT department. It's, your adoption. And change managers, and. Everyone, in between that's really has a stake, in the game to, help make, this a successful, transition, and then. Together define, what, it is you're trying to do and I call this your your. Vision on your scope right, so you might have this big broad vision of yes we want to go all in teamwork where we're all bought into this I see vision but you know what the scope at this point in time is just. To deploy teams like free we're not gonna focus even on upgrade we just want to get people using teams right now will coexist it right, so think about your big vision and then think about the scope of the project at this time define. Your goals how. Are you gonna know if you've gotten to that next level and what. Is your timeline so agree it's kind of your foundation and your blueprint that you're gonna work from in. The coming weeks and months and then. Do your technical, and user readiness as parallel. Work streams user, readiness, does not happen after the fact they, happen together so as you're getting your network and ready and testing, for quality, you're also getting your users ready and making, sure that. They're on board to, make the transition, over to teams and from. There run a pilot right you I don't know anyone in this room that will probably just flip the switch I'm all at once maybe you will right but you probably run some sort of pilot to make sure that, you're. Validating your technical, and use your readiness environments. And, then at some point in time you'll start actually upgrading. All of your users to teams and then, as I mentioned there's that operational, piece so, all of our guidance is built on this foundational. Framework, and I. Want you to think of this framework, as a bridge, right, we've basically built the bridge to get you from Skype to teams how, you cross, that bridge is up to you all, right so we know that some people may pack, everyone in a car and go and then go in the HOV Lane right you might go in the express lane and say just throw everyone in the car gonna cross everyone over at once other. People, might say you know what we, have way too many people we have to take multiple cars some, are gonna be in the slow lane some you know we're gonna you know pass other people so. We've built two, sets. Of guidance for you think. Of upgrade basic as piling, everyone in the car taken that HOV speed lane right. If you're ready you want to just get everyone over as quickly as possible. Great, ten. Quick steps we're gonna get you there we're gonna speed, track you across. That bridge if. You think you want to take a little more time you're, gonna put everyone in different cars right. That's upgrade pro so, if you have a complex, environment, you're in hybrid, your on-prem right, that's really the pro environment, because it's gonna take you a little bit longer in a couple of more steps to get there. Now. All of this guidance is linked, from aka, dot ms slash skype to teams when.
You Land on this page as our foundational. Page you'll not only see our guidance you'll see links to all of our product improvements, blogs, core. Investments. Fit links to fast-track so. Lots of information is on this main landing page and from, there you can double click into our guidance and if. You notice that left navigation is our. Framework, we've basically taken. Our framework and put it into a TOC. So. That, and I if we have time at the end I. Can demo that for you but definitely a bookmark Skype to teams it's really your. Foundational, place. To. Go for. All things, guidance. Resources they're downloadable. Email, templates and surveys and things for your end users that. You can find there, so. What I'd like to do now is turn it over to Scott and he's going to take you down that other path of what. Have we talked to customers about what are we here what have we heard from those customers what learnings do we have what. Can we glean from that to help you move forward. Thank. You. So. As Debbie mentioned she showed the first slide kind of what we've been doing over the, last what, is it 16. Months I think we sat in the room sarod Boston. And whatever doesn't, matter so. I wanted to kind of just go through some of the things that we from, a team's, product, engineering customer, facing organization. Have gone through and really, this isn't just about us this is about all the steamers that are that are involved so the. Jen's here from Iike that are gonna come up and talk they've, invested a lot of time in, there you know to tackle. Their journey but they've also fed that information, back to us so, literally our team has been traveling the globe doing. Early customer, research. We, wanted to make sure that we had a good cross-section of customers, not only in size in. Scope in complexity, in. Verticals, in languages. In time zones you name, it we did it one, of the guys that sitting down here in front put on I don't know how many miles maybe, a couple hundred thousand, miles in the last year flying, around to different, customers.
So. Really you. Know we wanted to just kind of set the stage for what, we have done a year. Ago we announced as Debbie mentioned we it we announced you know here's our vision for four teams Skype. For businesses becoming teams and we, sort of opened. Up to the world and we said look this is coming, it's, not finalized, yet but we want to introduce you to you now so that we can go out and have all these conversations, so, I'll meet with people customers. That I meet with people that I speak to in hallways at this session they say you, know why have you guys been talking about this for a year can't you get it can't you get it right but, that's the whole point we have been talking about it for a year we didn't kind of keep it you know siloed. In the you know the halls of Redmond where the products are developed we've, really opened this up to. As many customers, as we could so. We've done, workshops. We, did 20, 30 40, workshops, where we flew individuals, to meet with customers for one day two day three days. We. Did remote briefings, you know where we would bring people in where they couldn't travel we would bring them in we did lots of calls we conducted, last year at ignite we conducted, customer. Side meetings we conducted, upgrade, planning clinics very similar to what we're doing this year and. So what, we were doing is we were sharing our early upgrade plans and really, gathering, a lot of end-user customer feedback so the slides that Debbie showed you around what, the in-service. Experience, is going to be like for using user moving from Skype for business a teams that's, all, foundational, based on what we've learned over. The last year. So. That's. A lot of a story about what we did what. Are the benefits. So the benefits for us from, an engineering perspective is, it's, allowed us to share our plans share. Those plans with customers and to get feedback and really adjust, the, process. Overall. Right, not just the in-service experience, some of the backend processes, some. Of the timings, that that you've that, you're kind of starting to see now that's, all based on real-world, customer. Experience, that we we. Leveraged. Secondly. All of the guidance that Debbie just pointed. To the journeys the upgrade basic upgrade, pro all of, the the process around building stakeholder, coalition's coming. Up with plans dots again all based on early. Research. That we did with customers, so, we kind of a year ago we threw together sort, of what we felt was the template and we really put it through its paces we. Adjusted, it as needed with individual, customers based on ganon size and complexity and what was important, to them but, really we kind of collectively, as a team took all that knowledge together and and, fed it into into. Our guidance so again this isn't just guidance that was produced in a, silo that's, not based on reality it is based on the the reality of a lot of customers I, specifically. Worked on a program over the last nine. To ten months my manager taught me on the shoulder and said hey you, know we want you to go out and find. Real customers, who. Are willing to take people users, and kind, of have them use teams it.
Was Very great what it looked like at the time because some of the you, know what we had in the product so we kind of started at first with where, we would just say to people look you hundred just use teams all day right keep Skype open don't interact with it if you can use. Teams and give us feedback tell, us what it is that, you like and what you don't like what's missing, right and I think one of the quotes was we want you to go and look under every rock and every tree in every branch and find, all these potential, corner. Cases in terms of what's missing in. General, I think we had done a pretty good job kind of scoping what the upgrade was but there are a few features that we found when, we went and we talked to real world customers, and I love that Debbie called one of them out in terms of what's coming which, was the share from chat feature so, that, was a feature that is in the product coming. Very soon in the product it's a very real feature we've. Actually rolled it out to of our early deployment rings we have customers, testing it now that. Was a feature that, we've got there because of this early work that we did with customers, because of the the feedback that we got from customers who said yeah teams, is great but there's this one thing that I really need and if I can really have that feature I'll give you a thousand, two thousand three thousand users right away and, so we've really did, kind. Of impact the product, direction. We, are you know I kind of also talked about the various upgrade modes and like Debbie mentioned there will be a session later, this week that gets into all the detail nitty-gritty, of what those upgrade modes are how, you can administrate them at the you know administrator, level again, we've been then, testing, and validating those with lots and lots of customers, many. Of the customers that we work with are in the the top ten worldwide in. Terms of customers, who are running in. A team's only mode and. Really. It allowed us to find these blockers, get, them identified to engineering and really get them addressed before, we. Went to the world and said okay now everyone start moving this gate from you know from scape for business to two, teams. So. What are some of the success, factors that we found in. Working with the customer what what, of our customers, found that that made them successful and, I, think the number one most important, thing that I tell people is avoid. The trap of comparing. Feature. By feature line, by line between, what you had before and what teams offers, and, Debbie, mentioned this before is that we want to make sure we look at a couple, we want to look at your business and how your people work and what, do they do and. What can teams help them do right, because that's really the you, know there's the old. Mantra. The carrot and the stick right am. I gonna beat someone with a stick to get them to move two teams or can I hang GLE the carrot and have them want to move two teams and four customers, that we found that have been most successful and. When he comes up here they they can attest to this the. Ones that we found that have been most successful are, the ones where we had the carrot out we said this is why you, wanna why, you want to move to team so the users you, know didn't focus on all the things that they didn't do exactly the same or, that were a little bit different or maybe weren't there they, focused on wow I can actually collaborate. With people better I can find people I can bring, people into a conversation. I can. Work on my mobile device I can work on my web client I can work on my Mac and it's, and it's a great experience so a lot of these these. Great things about teams have really helped, to accelerate that that. Transition and really, it's about helping. Helping. People get stuff done helping your users get.
Stuff Done make them more productive, have. Them make more money have them produce more widgets whatever, it is you. Know really focus on on that aspect of it. One. Other thing you need to really think about is this is another, transformational. Shift in IT. So. Six, seven eight years ago when Microsoft, launched, a product called office communication, server we. Were really bridging. The gap between what, used to be sort of the messaging. World and the, telephony world so we went into offices, and we sat down and we had the messaging. Team on this side of the table and, we had the telephony team on this side of the table and we, were you, know having, them interact with one another in a lot of cases they didn't know who each other was they, didn't know how they worked they they operated, independently they. Did things completely on their own they were kind of battling, to see who was going to own this new service called office. Communication server in real real time and so, we've been going through that shift and I'm sure you guys have all experienced, that with, teams it's another transformational. Shift so. We've kind of gotten past it so you got a team who owns messaging, they, own unified. Communication, scape for business they might own telephony, or it might still be owned by someone else but. The transformational, shift now is we're bringing in SharePoint. So. If you've got an. Established, SharePoint, infrastructure, if you've got a team that's dedicated to SharePoint, that's dedicated, to the management, of it the governance, of it set, up in creation, of SharePoint, we're now merging, those two those, two worlds in together. So anticipate. That that shift is going to happen so when you start planning to roll out teams bring, that group in bring, them in get, them to buy into the value of teams and have them be a you, know trusted, partner with you along that journey as opposed. To a potential. Foe who's trying to deflect. And, and decelerate, the the, usage of teams we, had a couple of customers that literally just stalled on the starting line they, couldn't get teams out the door because you, know their sharepoint team wanted to spend three four five months talking, around you know governance of sharepoint, and creation of sites and and templates. And things like that so. Anticipate. That shift. Another. Thing that we found with customers is when you attach the the, shift from scape for business to teams find. Parts, of the business that are undergoing digital, transformation, initiatives, and attach, to that right, so, figure out hey you know are we moving, offices. Are we kind of you know revitalizing. Our workspaces are we, revitalizing. How people do work in, other areas that might. Be going on outside of the IT Avenue, figure, out where those opportunities are and attach to them kind, of get on that train and and kind, of move down that road. Another. Thing that we've had is really about making the, end-users experience, in teams the, best experience, possible, so. Make, sure that when you roll teams out to someone that, you. Have people that can surround them to help support them that, your IT teams, that your support desk your helpdesk all, of your user guidance where people would go to an intranet or whatever to get questions. Make. Sure that all that's ready to go and that's all part of the the framework that that. That Debbie called out earlier all this stuff is in there it's just these are again, real world experiences, that we've brought and, put in so one, of the big ones is really about building a champions program and this, is as. Simple, as starting with okay I'm gonna pick the 30 people in my environment. That, I think are the I. Don't. Want to call it brightest, but like this the most eager, right those people in your environment that are eager to learn new things and, they're eager to share those new things with other people bring, them in put them into a Champions program and say we'll have monthly. Touch points with you or we'll talk about new features that are coming out will, help you will will, demonstrate.
To You how to do a team's pitch, will, demonstrate, to you how to think of the the shift from scape for business to teams you, know how how you think, about how I used to work in scape and how I now work in teams and I've done this pitch, now probably, 10 or 15 times to internal. Champs groups I know Debbie does it a lot. And what we find is light. Bulbs start to go off right. And I've actually had some of the most staunch like, I don't. Want this team's thing I don't know what it is it's confusing, I hate it - by the end of the call people, are asking you that that same person is asking me all kinds of questions how, do I set up my team how should I structure where should I put channels how do i chat with this person can you remind me again how I add them in history, and then. All of a sudden they're like I don't I don't need that contact list that I used to have in scape for business and I don't need all these other things that's you, kind of get them to buy in so I think champs, is a really, really powerful. Way and I'll. Just add that a. Few, years ago Microsoft did a study this is the product was still Skype but I'm, using it have, ubiquitously, with teams here and they. Asked customers who are the most influential, roles in getting users to switch over or start adopting a new product every other. Product, within the office suite so you look at Outlook you look at Word Excel, etc was. IT an, executive. Sponsor. When. They asked about Skype, it, was. IT and. Champions. Peer champions, because, it's the only product where you're always gonna work with someone else all right you can be in a word doc and I can be working in Excel it's just me alone and my Excel document, you're. Never gonna be using Skype or now teams by. Yourself, all, right you're always communicating. Collaborating with, other people so peer champions, it just makes it that much more critical and. That much more beneficial to. Have a formal champs program there is a session I don't, know the session ID we can find it that's, focused on how, to build a champs program there's a specific, session at, ignite around, that topic, specifically, yeah and then, just the last thing I wanted to call out is is really, proactively. Plan, day's. Events. And activities where. You can show people teams in action and you can demonstrate, and walk through with them the difference from from, what they had to, what they have in Scafe orbit and saurian teams so, it allows them to not only see teams in action it allows them to see real world use cases so, you can go into your customer and you can say hey let's take a business process that you guys do today using. Skype for business and other traditional, tools and let's move that business process into, teens and let's show people how. They can how simple, it is and how they can actually, get, things done so we've had customers. That have planned, kind. Of exciting, days we've. Traveled to some, of those participated. In those and really, the energy in the room is always really cool and infectious to see where all of a sudden you've, got the first ten people who are maybe not quite familiar and, then there's other people and then they're showing each other and then they're off like three, or four people are off on this side and they're like okay. Let's go do this let's go back to work now and they're already starting, to use to. Use team so we're really. We. Were seeing the value without and some of our customers that had you. Know plan those days we can see that the usage in the back end just like go up like like this like a like, a big hockey stick and plus, I think it makes it more sticky right when you can show people how to actually get things done and then they have they know they have other people that are on on. Those teams one, of the things that we do when we demonstrate this that's really powerful is we'll, do demos we'll create a real team and we'll take someone from the customers environment who, maybe doesn't necessarily, know teams and, we'll make them drive right.
So We'll make them share their screen they'll, drive teams and we'll just narrate it in the background and say okay go here do this oh okay, open up your Skype client okay you see that contact, that you had to right-click and open it now just go over to chat and you'll see that that person is there that shot that you had with them is is there, and so it really brings a lot of. Reality. To it so, those are kind of some of the things we've done some. Of the benefits that we've seen and then some of the success, factors so, what we wanted to do now is we wanted to shift a little bit and. We wanted to bring up one of our customers. And the reason why we we asked Marvin, in and Jacob, to come up they're, actually one of the customers we worked with in our early, program they're. One of the most successful customers. That we've seen from a you. Know a growth perspective of, teams from being able to position themselves to, move from scape for business the teams they got some pretty aggressive plans. And so if I think of what some of the benefits are and the success factors I look, to these guys as a customer, that I think you know fall into the category. Pose so Marvin. And Jacob you guys want to come up. Okay. So, my. Name is Marvin Lily gam and my, friend and colleague Jakob. Lingam we. Too will tell you a little bit about the. Insights, and the experiences. We had. When. We implemented, teams at our company can he. Come as this picture indicates is a grocery retailer, in Sweden and just to give you a background and, talking. About it in numbers we. Have 1,300, individual. Stores spread, out free through, the country and. All. Each, store, is actually privately, owned it's not a it's not a company that, owns the stores altogether. Each story. Is privately, owned by the manager, which. Gives us that's, pretty much the secret sauce in our business model because it gives a lot of incentive, and motivation to, the store owner to actually give, the customer the best experience. They could have. Besides. That we, cover the entire Sweden. Pretty much we have five areas where we do not have a representation today, we. Have. About fifty percent of the market share and we. Have four point six million, loyalty. Customers, that might not be an impressive, number when, you look at it from, as a single, number but. If you consider that Sweden, consists, of ten million that's actually quite impressive. And. Besides. Our grocery retailers, store we have a bank we have an insurance company and we also have a chain, of drugstores. And, we. Have representation, in the Baltics, as well the rimi logo, you see in the bottom there. A. Few years back and this comes as no surprise to anyone in this room but, a few years back we started, to notice how the market, was changing a, lot. Quicker than we were there, the adoption, rate for us were, adoption, rate for us who pace along with the market was too slow and. We. Did not just realize. That our market, or a customer, changing, rapidly we also identify. That we as individuals, working, at the company we're changing, just as fast but, the company, in its, organization and, its culture, and the tools that were using wasn't. Pacing along with the rest of us. So. We, decided that we wanted to perform, a digital, transformation. At IKEA. First. Of all we wanted to we. Wanted to establish. Direct, dialogue, and a personalized dialogue, with our customer making sure that she. Got exactly what, she needed and desired at that particular moment but also, at, the same time we wanted to implement a more modern way of working a more modern. Approach to. To. Be. Able to be flexible, enough to respond, to the quicker market, pace. So. We decided, that we wanted an innovative, culture we wanted, to. Speed up the process, we wanted we, were, going to move to new office spaces and most. More. Specifically, and the, reason why we're here talking today we needed new tools to work with. Alongside. When. We decided on digital, transformation, we also realized. That we needed to safeguard, the, the cultural, transformation that comes along with it so, when. We wanted to to. Explore. New ways of working we. Also, realized.
That The the teams that we were going to be doing this the pilots, or the program, that, we're. Gonna be doing this they, needed to be cross-functional. Autonomous, and feel respected. Enough to speak truth to power when. They felt that someone with a higher pay grade, was. Wrong and, in. Order for us to do that we. We. Realized, that the tools that we had at the time didn't, give us the, the. Superpowers. That we needed to be able to to. Reach this status. To reach this culture, so, we started out early and, discussed. How. Can. We how, can we come. Convey. That. Culture, that we were how can we project that culture that we want to achieve I. Want. To give you an example on the other work that we did and, I. Represent, a. Team. Of 200. Individuals. Divided. Into 20 odd teams and, we. Were given the task to not, only build, the new digital tools, that we were gonna use but also to explore, these new ways, of working and, we. Were told to. We. Were lifted up and and. Put, into a virtual, organization, so, that we could so. That we could deliver on this in a more agile way of working and. When. You do that when you add to it when, you lift 200 individuals, up out of the normal line organization and, put them somewhere else we wanted to draw, our version. Of our organization. At, Iike. You. Do this, and I'm. Sure most. Of you recognize an. Organizational. Chart that looks like this and, when. We did that we managed to get everyone, into the certain brackets, and then the lines were perfect, and it. Was perfectly clear what we wanted to what, we looked like but. We, didn't feel that this conveyed, or projected, what we wanted to illustrate in terms of culture, in terms of. The. The signals, we wanted to send to our participants. In the program, so. We, decided, let's put some time and effort in to rewrite, redrawing, the the, organizational. Chart what would it look like. Of, course we start out by wrong, rounding the corners making them it more fluffy and making a pretty. But. That still didn't make it for us we at one point we try to turn it upside down to see if that made it more democratic, or more more. Focused. On the teams and the individuals, working in the teams. But. None of them really captured, what we wanted to do still. We, were really, racking, our brains to, find out the the best way to illustrate this, and then during one serendipitous. Moment, someone, in the room said but, what if we won't. What have draw, the organization. From. What it looks like like the informal, structure, the organization that. Spire the coffee machine and not the one that the bosses wants, us to be in certain brackets, and, we. Did that and we came up with this model which we're really, really proud of because it, helped us a lot when it came to. To. Deciding. What type of culture we want to have and what kind of tools we need to be working with we. Call it the molecule, and to us it's. Completely. Ripped of status, markers no one can tell that that. Someone, has a higher pay grade or more. Power over anyone in this one also. It symbolizes. Autonomous. Teams which. Makes the team members. And the individuals, in the program feel, more confident, about their. Role in the program rather than feeling that they are just, one headcount, or a full-time. Employee in, a bracket. But. The the, real, reason. Why I'm showing you this today is because it also helped, us realize that we're in, our virtual organization. When we want to to, be successful in, an agile development we. Need to have, relationship. Over hierarchy the. Ability, that, in one bubble all these bubbles by the way represents, different teams sizes. Represents. What size of teams they are in. The. Ability, for one team to, relate, to a different, team if they have dependencies. Is completely. Up, to the, communication. Between the different teams or the different individuals, having that discussion. In. The old model that you see the line organization that, you see if you had an issue in, one bracket, you had to live and you couldn't get a help from the other one because they're backward was too full stacked, up you. Had to go to a boss who, then told them to perform that action. We. Don't want to do that here so here, if you're, not the, only the, only way we can be successful between.
These Team is if we have a way of communicating. Between each other that's, that's, that's. Democratic. That's that's appear, to peer rather. Than leveling, a question, to someone else. We, have, been operational, the the pilot that has been exploring, these ways of working we've been operational, now for over two years, almost. Two years we, have of course had our challenges. We've. Had challenges with communication. With the rest organization. We can change into agile all we want but if the rest of them don't follow along or at least know what we're doing we're. Gonna have it we're, gonna have problem. Communicating. With them but, also we had trouble attracting, the, correct, and the the proper talents the the spear. Heading. Talents. That we wanted for our program because. Eke as a company, wasn't wasn't. I mean we're we're in competition with Spotify. Or a, candy. Crush king or companies. Like these that have a far greater profile. When it comes to employer branding and IT development. But. The one challenge I would like to talk to you about was, the tools that we were given, traditionally. I. Teach. About and, the IT department, provided us with this but, we were asked, or actually, demanded, to deliver and develop for this one, and. The. Discrepancy. Between what we had to work with and discrepancy, and, what, we were supposed to be developing, for was, immense, of course, at. The same time today everyone. In Sweden Sweden, have one, of them highest, adoption, rate on smartphones, early on we have like 99%. Today, and we had 75%. Like, two years after the iPhone was was, released but anyway today, when, we. In. Our society, in Sweden everyone, is walking around with more powerful, tools and applications in their pocket, privately-owned, than what they have it at the company, so. And they have smart smart. Features like AI. Although, Syria, might not be the best example of that but you. Understand what I'm getting at anyway. Not. Only that were also proficient. Publishers, and. We're telling the world what our kids are doing how. Cute they are what, our pets are doing. And of, course what, we had for lunch and all this time. And. If you're looking at this palette, of.
Of. Aspects, that's happening, right now in the in society, today, we. Have all these powerful, things, at the at, our fingertip, all the time but, we're still working with this guy in the backdrop there. At. Least, that, was the case historically. At a camp which Jacob we'll talk about a little bit more in a couple of minutes I just want to mention one thing before I leave them the clicker over to him and that is at. The same time in in. Globally. Big, companies, are now. Deciding. To to, invest. And to put, the same time and effort into the. Inward-facing tools, and application, as they do towards. Their customer, and they call it the consumer, grade level, so, consumer, grade level, on all their internal tools and application, to. Me that translates, into or. Giving. This I'm same, love and affection, to the intranet. As you would the customer facing website, that we have at eco or apps for that matter, fair. Enough proportionally, because it's a slightly. Different business. Case in both of them but. That. Gave us a signal and gave us a an. Example. To show our management that we needed to do something about this, at a gap, and. What. We did, take. A pool and I'll tell you more about. Yeah. All. Right so I'm. The IT guy who handed, Marvin all the old tools. Sorry. And. Didn't. Get us very popular either as you can see in the slide. Atika. We have Skype for business for, a long time. We. Still saw that most, of our users were still using email, as their only digital communication, tool and that. Was something that we wanted to change. So. We are two options with the the relaunch, guy or, we. Could launch teams. When. Teams was announced. I felt straightaway that this. Is something modern and actually. Something that the users want so. We went for teams and, we. Also decided, that we're, not gonna roll. It out the regular way that would normally do that. We're going to focus more, on the change management and communication, this time. So. But. We start off with the basics, making. Sure that teams work great in our network and. We. Used to call polish the dashboard, in the team's, admin site just to get, everything fixed and up and running. Then. We talked to management, two different part of organization, making, sure they knew our goals with us and also. Bringing them aboard at an early stage. We. Also pinpointed on. Our shadow IT users, and, we. Gathered or our, champions, and digital. Influencers, to make them also on board at an early stage making. A feel included and. Then. We just started spreading the word, so. We. Have held open auditorium, sessions, that anyone can join they. Were also held as teams meetings, so, if you weren't in the room you, could always join in the auditorium. Or in, the teams meeting and ask questions there. We. Also. Recorded, these meetings so if you weren't able to join at all you can always watch recording, later. After. That we started narrowing down doing, small smaller group sessions. We. Always end these group sessions with no email challenge. Challenging. These groups to not use email for two, weeks within the group they, turn out to be really successful for, us I. Also. Had my digital, influencers, like, Marvin who. I know have a say in our Secretary groups making. Sure that the word spread, from. The top to the bottom in the organization. At. This point our. User. Is pretty much knew the basics, so, we need to keep dry the user engagement, so. We use Yammer we, had a Q&A. That, was, first supported. By the IT department, but. It's now turning, out to be more and more use driven. Support. Organization, is obviously. Very important, to have bring along with you, we. Also made a do, the first line making. Sure that the users have an easy way finding. Answers. To the frequently asked questions and. Sometimes. Our, users want to meet someone face to face so. Our own side I'd support also, held lunch, events in our cafeteria, we're, used to can just stop by and ask a quick question before, going to lunch. So. This. Is pretty much where we are right now. We. Have over, 50%. In user adoption and we haven't even deployed, the desktop, application, yet and. We. Haven't forced anyone either so users. Can still use Skype if they want to or. Slack for that matter. To. Be seen that they are shooting teams and. Because. Users, our users, are getting, more and more comfortable with teams they, are driving us to, get, over to team's only mode so, we already have a few users and groups in teams only mode and we'll, have the whole organization, before the end of this year. That's. Really impressive I just want to end by telling, you a little bit about the pilot. Program. That I talked. About earlier and what we've, the.
Specifics. Regarding us, and this. Is a picture of us during one of our big room sessions that we have once every quarter we assemble, everyone and, plan. The next three months. When. We started out roughly, two years ago we wanted, to find the best tool, available. For us to communicate. Within the group within, that program and. At. The time we, only had Skype and Outlook, and we, didn't feel that that was they. Were good enough for us so. We then, had, a, few, teams that had already started. With shadow IT solutions. And. Mainly, that was slack and, these. Individuals. And these teams they they they, were, really diehard promoters. For us to make that an approved, solution. For the entire program. So. We started that process and, to get that approved. From the IT department. It, took us a while roughly. Six months until we got it got, it approved but once we did it was only another, two months until. We were going to launch the team's pilot, and, so. We've. Been operational, with teams roughly, six, months, now something, like that and those. Those, four those. Four individuals and their teams that. Enlist, in the beginning we're really promoting. Slack. Are now, the same, and, the. Same persons, are now promoting a kill, order for slack and if, they if they could they would probably stop. Using Outlook, as well so. We've, seen four, during. Six months, with no forced. Transformation. From one tool. To the other or, two teams we've, seen that they themselves from. Just the user experience, had chosen to continue, in. Teams. Rather than in slack which was the case for us well, at least. Every one but this guy there's still one guy that's really die hard on it, saying I was like but eventually, it will come around to it I'm sure but. What. The what we have seen though which is really really, interesting, is that our. Ability. To operate in this molecule that I showed you earlier has now been. A lot more successful because we've had the right tools and applications when, we're doing this and I. Would I would say that teams is the sole reason why we're being able to deliver on this in a more democratic, and, and and. Emotionally. More, easy way to to. Communicate between the teams and between individuals. Thank. You very much it's been a pleasure and a true honor to share our experiences. All. Right so, I, mean just. Breeze. Past their slides. All. Right so what I want to do is just take a moment and just couldn't recap what, we wanted to make, sure we covered, today again, this is your start here session, right as most of you are just starting on your journey, and, wanted, to make sure that you understood, all of the work that we've been doing over the past year, and.
Taking, A lot of customers, like Iike along that ride with us to make sure that the product is really ready for you as we work to, get. Help you get ready for for. This transition, and, that. We have lots of tools. And guidance out there oh yeah sorry didn't go into presentation mode, and. Lots of tools and guidance out there to. Help get you started on your journey we, do still have those other sessions, so there's the deep technical migration, tomorrow there's one that is just focused, on, user readiness, that's. Coming up on Thursday, so. Those are those, 3142, and 2190. That you see there on your screen, there's. A link to our upgrade site our upgrade, success kit which has templates, and surveys and things like that to help talk. To your users about this transition, we. Are kicking, off in the next couple of weeks this is brand new I think, this is probably the first time we're talking about it at ignite some. Live online, training. This. Will be for, your end users for your IT pros, and so. They can join talk to one of us hear, firsthand, to. Help them get started, either, get started the teams or get started on their transition. And. At this point what we want to do is really open it up for questions we still have about, 15. Minutes or so we wanted to make sure we know that people have had a lot of questions so if you do have a question please come up to the mic we'll. All be up here so question for me Scott or the folks from echo oh we have our first taker sure, so, thank you for the session, so, the question is is just as you have built in a. Transitional. Helps. With regard to Skype for business online and. James are. You doing something similar for Skype, for business server. For those who are still on premise, to. Create some level of interoperability and. An enabling. Them the transition, over time yeah. Yeah. I'll take that so so. Yeah so there is so there's some modes that they're gonna talk about in the 3142, session and they'll talk about how those modes work between, if you're not in premises customer and moving, to two teams it's. Essentially gonna work the same there's a few little nuances. That you need to be aware of but, absolutely, there will be a process to move on premises, customers, in Lync.
2013. Skype. For business 2015. And eventually escape. For business server 2019, to be able to move and. Migrate to teams as well. I. When. You when you guys were talking about moving, your customers, over one, of the things that kind of ran. Through my head was was, wondering, about how the communication. Mode and. By that I mean email. Is a fairly formal. Mode. Of communication, phone, fairly, formal I am. In chat usually. Very informal. But. With teams. Where. Do you where do you guys see that flushing. Itself out as far, as both. From a compliance standpoint, and, from a. Formality. Standpoint. Where. Where your customers are kind. Of picking up picking up the model. To use. You. Guys have some thoughts based on your. Because these, guys as they, mentioned went through kind of a no email challenge, so right, well do, you wanna go well, I. Mean. When, it comes to like a formal, informal I think that I'm, seeing, that people, want more informal, messaging, and, in, general, so I think, that, the, formal part will just, like. Go away probably with generations, more and more I think. One. Of the the, other day we were talking a little about because we also hear kind of the which - when like where do I start a conference where I start a chat and do I started an email Yammer, or teams like where do I go, because, now Microsoft has many tools that do very similar things and, at. A high level the way I think about it is you know teams is really its here but it's like that informal, it's collaborative, it's when you know the person you're talking to or the group of people you're talking to Yammer. Is kind of that big announcement, one-to-many and like, you had you're using it for fa Q's it's the way to kind of generate that email. Is still that ubiquitous, I do see that as kind of the more I see the kind of the point in time right okay I need to get this broadcast. Out to the company or. A targeted, message in a really formal, professional, way, and. One. Of the things that you can do if you start an email and then say oh you know what this is gonna this this, this, is getting out of control we want to bring it into teams it's now part of our project as you probably know you can then bring, that email, conversation. Into, a channel within. Teams and then continue it from there so we're allowing kind of that cross promotion, as well based. On where you need to take that conversation. Yeah. Go. Over here. Know. Will. We. I'm. Sure, at some point we. Have to turn the lights off. But. I think you know it's gonna be dependent on the size of the customer the complexity, you. Know I told, customers all that my standard, answer when people ask me is I want, to do everything in my power to, get you to want to be on teams and to get you to want to get off scape for business. So. I mean at some point what we announce an end-of-life probably, but. You know nothing official. Not they know. So. My question, is about Federation. We have duration is bad for business how, does look like in Microsoft themes. I'll. Take it so, so. There's Federation. That you have today in teams. It depends on what your Skype. For business underlying. Infrastructure, is so if your on-premises, today with. Teams it's a little bit different than if you're online with. Teams so, there's still kind of this thought that we look at even when you're a team's user you, still have kind of a scape for business home that. Could be online or on-premises. A bit of a nuance but essentially today what we have is in teams if, you want to send a message to someone in another organization, you, should be able to do that today that, message will look like what we call an interrupt message so, it has a bit of reduced functionality, in terms of you can do chat you, can do calling and you can do video you, don't have all the other advanced, shot, capabilities. Within teams eventually. We will have peer teams two teams Federation, so you will be able to federate with people and it will look just like their internal. Into your organization's. I. Don't. I don't know. Yeah. Oh okay. Yeah so BJ, is gonna be talking 31:42, they're gonna talk about the. Federation, capabilities, in more detail that one I think. Just. A notice, something, and thanks for the great session, today very helpful, very useful. I. Noticed. On outlook, now the. The. Meeting used to say Skype, meeting, now its teams meeting is, that an, automatic thing, it happened for me and our our, folks about two months ago that. The Skype for meeting, icon. On Outlook went away and now, it's replaced with teams. So. So. When you get teams for the first time you, should actually have both plugins, you, would still have the scape plug-in you would still have the team's plug-in and basically.
That's Because you're capable of creating meetings, in both systems, when, you move into a mode which they'll get into in more detail tomorrow, but when you get into a mold that we call team's only mode we actually look and say hey this person's and team's only mode will actually remove automatically. From your installation, or remove that that skype plug-in and so only give you the teams plug-in so that when you go create a meeting now you're not confused you go oh teams mean boom done okay, yeah in a quick observation I. View. Teams after several, sessions and we use it for certain applications. Kind. Of a SharePoint. On speed. It's. Easier. For user adoption. User. Customization. Then. Then. SharePoint SharePoint, takes a lot of effort to create file. Libraries. Pages. All those things but with teams I'm coming, to the enlightenment, where. I was going to create SharePoint. Sites for certain departments, I'm like I think. These should be team sites and they'll be up and going very quickly is. That how you all feel as well yep. I can I can add out that we we tried the. Whole we. Tried both first, outer, groups and then we try in team sites but. It didn't really work for our users they wanted one everything, in one place so that's why we went with teams because, there, was thisis thank. You thank you I. Federated. Partner key business, partner, will, probably probably be Skype, longer. Than us you know, as we transition, to teams no, how do we make sure that stable. Yeah. So. I think there's a couple of different aspects one from. A from, a chat perspective, chatting just chat and calling between Skype, and teams where you've got federated. Partners that, experience, should work and. Again they'll go into a lot more details, in that in that session later today there are a few nuanced. Areas that might, not work perfectly today but, they're gonna they're gonna eventually fully. Work from. A meetings, perspective, if you've got a partner, who's gonna, be on skype for two years you're still gonna have the Skype client here it's just kind of got like a window over top of it Skype meeting though I do this all the time so I've been in teams only mode now for three, or four months within Microsoft, I get invites from, frankly. People internal, to Microsoft, that are still using Skype because we, haven't converted them yet, but.
We've Got federated, partners that still have Skype for business they send me a meeting I join it and it's good so. Yeah I think there's you know the goal is that we'll be able to work seamlessly as, we go where you can move two teams more aggressively, you, know and other people surrounding. You are still on skype so we'll have that complete experience. What. Kind of support. Calls do you receive from your user base, are. You talking to the Eco guys yeah. Good. Question. What. Do we get. I. Mean. It's. Obviously, it's always. Yeah. Well. We have a FAQ, on that so it's yeah, it's. Fine but it's more or less so, the support, questions that we get is a, lot. About what's. Happening, in teams, so. It's more on like they. Users. Often focus, on Skype. Two teams. Focus, on tality like that we talked before so. We get a lot about when that feature. Is coming and, when. It comes to trouble it's, always. Meetings. Someone. Someone. Try to. Establish. A meeting from, you. Know with the bar