STARTING AND HVAC, PLUMBING, OR ELECTRICAL BUSINESS THE EASY WAY! 12/04/2022
all right we're live we're live so welcome back to the channel uh my name is Ren the ihvac channel uh special guest today is Richard uh he's a new HVAC contractor located in Utah the state I don't know what city are you in Richard uh Salt Lake City metro Salt Lake City so pretty how big is that uh well I think last time I looked is 1.3 million it's all quite quite large now how close to in Salt Lake are you or are you kind of on the outskirts I'm pretty much right on the outskirts of the metro area so I'm about 30 minutes away from downtown Salt Lake City so basically in the suburbs yeah I'm in the suburbs okay is there an actual City or is it yeah I mean it Salt Lake I'm in Riverton Utah that's where I'm located at okay and what kind of weather do they have out there in Utah for people that might be watching this for the first time that don't know what the weather and patterns are so kind of depends on the year Utah is generally known for having pretty hard Winters last winter it was pretty much non-existent this week it just dumped down a lot of snow and dropped and temperature a lot and then we're technically in what's called a wet desert I think that's what it's what the technical term of it is so we are technically a desert but we're about as wet as you can get to be considered a desert so it gets really really hot mold I would say I think this past summer we had over 20 days of triple digit temperature triple digit temperature days in the summer and so pretty pretty extreme weathers a pretty extreme Seasons really so do you have your standard Four Seasons like most areas like in the Midwest and yeah I would think so yeah okay well um I'm going to talk a little bit about how well why don't you tell why don't you tell anybody that's watching this exactly how how you got to even find out who I was Okay so well I guess we have to go back a little bit I'm from I'm I'm from Missouri I'm born and raised in Missouri and my wife's family moved out here to Utah about five years ago and I was doing a track out there in Missouri but the company I was with they weren't really training me they didn't want to they didn't want to um pay for my licensing or certifications that I needed so decided to make a jump and come out here to Utah and at that time it's pretty much decided that the end goal was to be able to go into business for myself and so my dad is actually the one that introduced me to you into your Channel he told me hey check out this guy yeah he's really different than everybody else on YouTube I was talking about a track business and so pretty much watched all of your videos just binged them and took notes on all of them watched Mel um go from where he was to where he is now on your Channel and watched a bunch of other guys have success and so I always knew whenever I was ready to make the jump I was gonna try and get in contact with you and and get some guidance from you on how to get started but then whenever I was ready to go you kind of went non-existent on YouTube for a little bit and so I was like I'm not gonna I'm not gonna reach out to him well my wife she said well let's just reach out to him she she did that without me even knowing reached out sent you an email and then the next day he gave me a call and we got started that was a week and a half ago now I actually called you on November 23rd I got an email from your wife on the 22nd and I do read my emails I get I get them from time to time uh let me back up a little bit I'm going to apologize to anybody that watched some of my previous videos in the past so pretty rough the camera quality sucks uh audio sucks but the information inside the videos is pretty good um she did reach out to me and I'm like I she you know it was like a full page email and I read it and I'm like well it kind of sounds like maybe there's something I could do to help this guy and if not I'm it's worth a shot so I just I literally picked up the phone and called you out of the blue yeah yeah and that whenever you called me I was still I was still working for our company that was like a week ago that was a week ago so you can't you kind of sound like Elvis's uh Elvis's story that's another live stream I've done in the past uh with another gentleman that was starring his HVAC business I don't know if he had a chance to see that one me yeah I watched it yeah that guy Elvis man he just that that is uh that's a story right there just right out of the gate getting huge money jobs yeah yeah for sure he just went for it he just just like you said like we talked about on the phone you said the star's a line for him and they definitely did and I feel like the stars are aligning for me as well you know I I haven't gotten any big ticket jobs like he has but I'm definitely staying very very busy as of right now before we just got on this video call I booked my I booked a a call that came in and I have it for a Friday morning because that's the earliest I can get to them so we talked on I believe it was the Wednesday before Thanksgiving 2022 and tell me what it was like for you prior to us even having a conversation if you don't mind business-wise business-wise so I got my contractor license and got I was officially in business uh in March of this year March 2022. and I've been trying trying just a bunch of different things I have a few friends that are in business for themselves as well and they have taken a different approach so I was kind of lost on what avenue to take and I was it was getting to the and I wasn't seeing any results you know I would get like maybe it could be a little more specific about some of the action you've taken yeah okay if you don't mind just kind of because there might be someone watching this that might be going down the same path so got signed up with Yelp Angie's List HomeAdvisor have a Google page Facebook page Instagram page let's try in all of those things that you know all of the all of the big YouTubers and big business coaches tell you to do you have to pour money into it to get results and well I was doing all that stuff but I wasn't getting any of the results so I was just getting to a point where I was losing motivation losing hope and then out of nowhere I come home and my wife tells me yeah I just emailed Ren uh and he held me he yelled me back he emailed me back so be expecting a call from him tomorrow and that was that would have been the 22nd November 22nd and then November 2030 called me and that's whenever all things changed really is that is that good enough for you Rin well I mean it's not necessary for me it's it's just what happened now these people that are telling you kind of the advice on how to start a business it's just like they're wanting you to start with like a wheelbarrow full of money and no customers is that how kind of yeah and I I think I think that's uh I think that's a big misunderstanding for guys you know I I that's what I thought you had to do to get going in business I thought you had to spend about fifteen hundred dollars a month on Google ads Google local service ads to get the phone to ring but clearly not that's clear not the case you know I'm getting paid to go meet customers now now would you would you say that the advice that I kind of and what I'm gonna what we're gonna share here is not some big you know unknown secret in the industry but if you're starting out in my opinion and you're trying to do it as inexpensively as possible as you're trying to build your business and buy inventory and trucks and all the things associated with being in business you have to do it's better to kind of do that as the money's coming in if you could find a simple in effect a inexpensive way to generate customers in my opinion because I didn't just like when I was in business I didn't like to just spend a bunch of money with no results and after we had our telephone conversation on the 23rd how soon after that did you actually achieve your first customer at zero cost from that Wednesday before Thanksgiving how many days did that take you before you started seeing some kind of results so before I answer that question I want everybody to realize it took I think in my case it took a little bit longer because it was the day before Thanksgiving so whenever we talked it was the day before Thanksgiving and I told you yeah I know what you're gonna tell me you get signed up with home warranty companies and I said and I told you just give me a weekend and I'll get it done you say why don't you do it tonight and I was like well that's a fair point I'll just do it tonight so that night the night before Thanksgiving I signed I filled out all of the information to get going with home warranty companies with 10 of them and I didn't hear anything the rest of the week because it was Thanksgiving I really do think that or it would have been quicker then all of a sudden on Monday morning at 803 a.m I got a call with a company wanting to send me to go uh to two two appointments right off the bat and I hadn't heard anything from them since I applied and so I was like man there's got to be something going on here what is this a scam that somebody still might did some company sell my information to them and you know and because it was a number I didn't recognize and they're yeah it it just sounded too good to be true so I was really skeptical well if I'm not mistaken by the end of that I think it was Monday yeah which we're just talking less than a week ago by the end of your work day on Monday what had you seen in your situation in Salt Lake City Utah and I'm keep in mind I'm in Chicago so things could be a little bit different here but at the by the end of the day how are you feeling about and what was what was the net result of but we wouldn't have changed so that one company in that one day Monday which is earlier this week they called me 11 separate times wanting to send me work and I was still I was still in a van working for another working for I was an employee still so by about 12 o'clock I was like man I've I've got to be done I have to I have to be done with being an employee because I already had Wednesday and Thursday completely booked up by 12 o'clock by lunchtime on Monday and then by six o'clock I uh I had Friday booked up so that night I got home I talked to my wife about it and um what I did is I Tuesday I cleaned out um the fan that I was working out of for a company put it all into my own van and got everything organized so I could hit the ground running on Wednesday went and then on Wednesday I went and dropped off that van dropped my keys off and left and I have not looked back since no so ever since that so ever since that I J these are just the results let me look at how it's called Pro here real quick all right hold on can we back up one second it's kind of going fast sure and within the last week you had to buy a house called Pro correct right because I got overwhelmed with all the calls coming in too much work too much too much now can can I ask you now did you have any kind of anxiety or frustration trying to generate customers prior to what we had you do for yourself with the home warranties and could you tell us a little bit of how that actually felt inside so before I got on with home warranty companies yeah it was anxiety and a lot of stress Financial stress really because I was like man I have to pay about because everybody every marketing company I talk to was telling me I needed to pay anywhere from fifteen hundred to four thousand dollars a month to get the phone to bring and there's no guarantee no guarantee they said well this is your best shot at getting work right now as a new company and your story is kind of similar to a lot of guys I've talked to that were just starting out now you have other people that are friends of yours that have started companies and what is their opinion about it you know I mean not to get into their business but I mean they're they're not having the great success or the amount of customer traffic calling you compared to maybe what you have now um but what are their thoughts on signing up with a Home Warranty company uh that you that you've heard you know everything so between the three of them go ahead what were we gonna say no go ahead I was gonna say you know if you could please let someone know or tell people so between the three of them they all told me not to work with home warranty companies because they don't pay and they don't they're not reliable one of the three had worked with home warranty companies but he said no it's not good don't even do it don't even bother doing it he said you can try it if you want but don't even bother doing it because all they're gonna do um is tell you you charge too much and they're they're gonna they're gonna try and no down your average ticket size it's where you can't make any money at it well and that's true they will if you start to charge too much and I don't want to give away what I advise new companies like you to do in order to be successful and it's completely honest and upfront we do anything underhanded but you were getting ready to talk a little bit about the house call Pro and then I think you were going to go over something here real quick before I interrupted you I wanted to back up a little bit that's fine so what I was going to tell you is as of right now in my customer list on house call Pro I have 14 customers in my database with emails that way uh I can I can blast out emails hearing about three months or so or you know three to six months from now to get ready for summer and then that way I can make them repeat customers at no extra chart at no charge I'm I'm not buying these customers like with Google and with all these other marketing Avenues you have to pay to get customers to get into customer stores and and gain a relationship with them all with them and all that stuff with this I'm actually getting paid to get put in front of customers make money doing it and I'm getting all the information so that way whenever spring comes around I can send out an email um for a seasonal maintenance visit and I can get in front of them again and keep building that relationship so let's just say it like this so if if you had 100 emails of existing people that you went out and serviced fixed their Peter air conditioner and then you remarked it to them inexpensively through an email platform with some kind of offer or reminder saying hey I you know whatever your offer is and you got five out of a hundred off that existing 100 people this time would it be worth it to you definitely yeah because how much would it cost to generate five customers through pay-per-click you know and other forms of advertising it's expensive especially when you're starting out and there's no guarantee they're going to reuse you if you don't do a good job yeah so I mean just just real quick I know that the company I used to work for they told us that um by the time the customer called in and we got to knock on the door it was costing them around 420 dollars for that customer for the customer acquisition cost as opposed to this it's zero yeah and I'm not saying you can't make a good living doing this depending on the size of the company you're trying to grow but it's an inexpensive way to start out and uh it kind of do you feel your stress levels relieved a little bit I'll say this it's a different stress level before my stress was how can I get the funding and how can I actually get started in business for myself now the stress is how can I handle all this work and how can I stay organized enough to maintain a good relationship with these people you know I don't want double bookings I don't want to make a mistake and forget to put somebody in the schedule and not show up on accident that's my stress right now the organization has it helped you get any new reviews for your new business on Google or anything like that definitely so uh at the beginning of this week I had four reviews on Google and as of today I have 10. and is that help with house call Pro too as well yeah yes without putting any money in Google before we got on this call I just typed in HVAC near me and I was the sixth company to show up without putting any money into Google so I'm getting reviews consistently now and pictures are being uploaded because I'm actually out working and I have pictures to upload so Google is recognizing that now that there's activity on my account irrelevant I'm relevant now yeah so you're claiming the the internet real estate you know Google is is the new internet real estate or you know it's how you get recognized yeah it's it's not uh you know buying a big yellow page ads like they did years ago I mean you don't have a ten thousand dollar a month budget for you know pay-per-click and SEO for a website you know you're just one guy starting out and you actually I believe you did your first change out for your company this week if I'm not mistaken yeah so my second day working for warranty companies I I scored a change out and that was on Thursday that it got putting plates and everything and what did I do I freed up my schedule on Friday and I went out there the next day and did it so that way the customers are very happy with me I got a good review from them I got a five-star review from them and they're back comfortable in their house and I got paid good money to do it so it's any way you look at it it's a win it's a win right and it may be the name is second day that was my second day Rin and my third day I was I was doing a furnace changeup yeah that's and we know in our business when you start changing out equipment that's when the the larger paydays come in yeah so are you a believer that that what I talk about actually will work 100 believer oh okay and if if you could go back a month ago knowing what you know now to a new guy like you what would you tell them today get started with warranty companies there's a little more secrets to it than that ain't there though I mean there is there is but out but you know we can't we can't give it all away the first day there is a lot there's like there's a game to it and you have to learn it but I would say this find somebody that that works and it is a successful Home Warranty uh contractor get in contact with them and get started so I will say this I will I will put a warning out there if you're look if you're watching this video and you're saying oh I might want to go into business for myself in about six months don't don't even apply to warranty companies because the minute you apply they're gonna start sending you calls you got to be kind of ready right you have to be ready yeah you get kind of one shot you got to kind of like say okay I'm ready to do it yeah now if I'm not mistaken uh you talk to somebody else that's been on the channel in the past and uh what was your experience with that that's been totally positive I've I've talked to him multiple times I can't even I don't even know how many times I've been kind I've been in contact with you and him about every day I know I've been in contact with you multiple times a day ever since we started we got in contact um but he gave me the price guide cover your mic I'm just kidding okay well I'll say this he got me set up ready to go did it save you a lot did it take the mystery out of it and save you a lot of time yes kind of give you like like hey this is this is this this is what's kind of been working and uh you know I think between me and him we both kind of we had to shift your thinking or cognizance bias is what they call it is you know with all that information you got from other people saying you can't make money at home warranties they're right they probably can't because they're not doing the things that we're recommending you do with the customers we I mean would you agree yeah that it's not it's not a completely different world working for warranty companies it's just a little shift in the way you go about business and your presentation and in this just so we're clear we you signed up with 10 home warranty companies if I'm not mistaken are approximately 10. how many of them have already approved you to be a vendor and start sending you
work as of right now I am an approved vendor for two of them by tomorrow I'll be with four so do you think that's going to give you more opportunities to go out there and win customers and generate business or less opportunities I mean more opportunities I mean it's pretty common sense right it's getting to a point where I'm almost afraid to apply to more warranty companies um because I'm not going to be able to handle the workload myself but what does that mean we've already talked about that yeah well keep in mind this all started with a phone call the day before Thanksgiving yeah 2022 we're not talking 2021-20 this is a week and a half later this is a week and a half later after that phone call now has your wife noticed the difference in yeah yeah we are ecstatic we're so blown away uh the results it's just it's honestly it's it's there's not really a good explanation to it unless really you can't really explain it to somebody until they experience it and you just go okay now you understand what I'm talking about and they're they'll be like yeah yeah I get it now and and I didn't charge you anything and I never charge anybody but if you're watching the video I'd like if I've earned your subscription Please Subscribe hit the notification Bell if you want to drop some money on the thank you button I'll take that too I invest that in equipment I don't do this for a living but uh anything you want to do to support the channel is great now do you think you feel more empowered about your business because you're busier and now you have like you're actually like doing business so your problems have changed from your problem from going to how do I get the phone to ring and I think he said a little bit is like now how do I manage all the work and I've kind of coached you on all kinds of stuff along the way because once you get the customers now you got a new set of problems I definitely prefer these problems that I'm having now than the problems that I was having two weeks ago so to answer your question yes I do feel empowered I feel like I'm actually building something now I feel like instead of being reactive oh somebody's actually calling let me let me react to that phone call and let me see you whenever I can get to them now I'm on the offense I'm proactive I've organized myself we can go into that more later that way now whenever a call comes in I already I already have an idea of when I can get them taken care of and yeah I just I've I've already been working on my systems and kind of the processes of whenever you get the call to whenever you finish well here's the real question and everybody's going to want to know and I'm kind of curious too approximately in your opinion how much would you maybe put in your pocket this week after your first week roughly and I'm not open to the penny but I mean if someone's watching I mean you didn't make 200 bucks did you no you're saying if I would have taken all of the profit after expenses and put it in my pocket and not not keep any in the business yeah yeah I mean could you say could a guy make a thousand bucks a week doing this well you know I started on Wednesday so from Wednesday to Friday three days my gross profit was two thousand dollars so two thousand dollars just on three days this week and let's say that was your average week moving forward and ren you know this my first day it wasn't that successful it wasn't a very successful day because I didn't I didn't know how to work it it wasn't until that light bulb came on and we had another conversation yeah but I think you kind of have to and I think that's that's not something you can tell somebody until they kind of get out there and hit their head a little bit in my opinion and and because if your first day was like your second day you'd be like your three friends saying you can't make no money doing home warranty work yeah right yeah yeah and um you know just an update on Mel he's moved into his own his first office he's moved his business out of the house Elvis is doing good uh he's he's still doing a lot of work up in Michigan uh those and Robert in Virginia he's he's doing pretty well as far as I know um what do you think I mean we're at the beginning of winter in Utah based on what you've seen is possible how do you feel move do you've you probably feel you're gonna be more effective with the customers moving forward because you're going to continue to keep learning and modifying your approach to the customers I would think yeah most definitely I think moving forward my goals are going to be just seeing the possibilities and I know it might be soon to base it off of three days of doing this but based off of the possibilities that I saw these past three days my goals are going to be getting at least one change out a week but I would like to shoot for two or three a week and keep that one in all bases that way I know that consistent workflow is coming in and that's whenever we can continue to build my business and scale it well in all honesty I always like to think worst case scenario if if you're three days worth of work was your average week moving forward you're still paying the bills right yeah I mean if that's if you if you weren't motivated to build some bigger company or have employees do you think it's realistic if a guy was just working with himself and maybe a helper from time to time he could make a pretty decent love in doing this yeah I mean so if those three days right there I made more than I'm making a week as a as an employee so if I wanted to just stay like this I could still make more money as than I was making as an employee obviously I don't want to stay where I'm at so I'm not going to be paying myself that much money yeah reinvest in the business yeah but now you're not taking money out of your pocket or that you've saved in the past you you have a revenue stream off of the customers that you're servicing in order to finance that growth exactly so well we've been on a little over 30 minutes I think I'm going to cut this short and uh you know leave us a comment below if you get any comments for us or questions um you know if you want to see a follow-up video let us know um but this is Richard Utah uh he just started basically about a week ago three days in the business did you work yesterday today is Sunday yeah so I didn't do any calls yesterday I just did a bunch of administrative office stuff okay
2022-12-08 11:43
