Microsoft Dynamics 365 for Finance and Operations: Success and upcoming investments - BRK1007
Okay. Thank. You for that can. You hear me okay I feel like I can hear myself in my head, which. Usually happens but you know maybe not in a session okay. Well welcome, in good morning thank you for coming. We. Will get started. Thank. You again for making the investment. Of both time and resources and coming to the business application some and hopefully you're gonna find this this, week or these next two days hugely valuable I, do. Want to start off by, both. Recognizing. And congratulating. Our. Fast-track recognized, solution, architects, so if you could if Tobias. Goergen and Yogesh. Are here look for them to stand up but please give them a round of applause. Good. Excellent thank you so hopefully you heard about this program in the morning keynote session if you attended it so. I'm not gonna go into too much detail there but I do I. Do. Want to kind of talk about the program because this is the first year of a program that we intend to really pump, in a lot of energy and investment from a Microsoft standpoint, as well and you're gonna see us make a light loud noise about the. Architects, and the engineers that, kind of get recognized, through this program as well again for the sake of our customers, knowing who. Are the capable architects, and engineers that are available, I mean our partner channel if you will. So. Hopefully. You heard again a little bit this morning in, the, keynote. On how well, Dynamics. 365, in general, is doing at Microsoft, from a growth perspective. Dynamics. 365, for us at, an all up level from a cloud business perspective, is growing at a really impressive pace of over 40 percent year-over-year, it's. Even more impressive if you think about the base at, which it's growing at, 40% year-over-year, from, an online perspective. Which we now track in. Billions, if you will so just kind of thinking about that it's pretty impressive in and off itself within. Dynamics, 365. If you think about finance, and operations, that. For. Us hands down is our fastest. Growing application. In the Dynamics 365, portfolio. So. I am super pleased that amongst all the choices that you had, we chose to be in the finance and operations session. As well this morning because we're gonna talk about all the all the investments, were making in finance, and operations particularly, as well looking, forward to the next essentially. 12 months or so I. Do. Want to set expectations though, this, session is an hour so for, those that came in thinking you're gonna get a lot of detail, in this, one hour you're gonna be pretty disappointed. Because, if you think about finance, and operations and what surface. Area this application, covers just thinking from left to right this, application, has a level of depth for. Our customers, that need to run manufacturing. Be a discrete, lean process. Or mixed-mode manufacturing. It. Has a level of capability for, distributors. From. Supply chain warehouse, management, and transportation, management and then fairly. Deep capabilities. From a retail perspective and, then obviously, deep project, capability, for our professional, services, customers. As well and then not to mention the horizontal. Financial, management applications, APA rgl, so there's just really. No way that. We can even scratch the surface in any one of these boxes, in. An hour let alone get into any level of detail across. The whole breadth of Finance and operations, in. This session we are going to talk about some of the key investments, we're making and. The one thing you're gonna see is talk about more and more going forward is we're gonna start referring.
To Finance, and operations as applications. That support manufacturing. Distribution, retail. Project. Based businesses, if you will and financial, financial, management, as well in core HR which today. Is fulfilled, by our dynamic, 365, for talent offering, if you own. So. While we may. Not be able to get into too much detail, we. Do still have a fairly, action-packed. Agenda, for you were we. Are going to talk a little bit about the momentum, of Finance and operations, and the key measures in the key KPI is that we can attract the business with as. Well as we are going to take, a look at from. An investment, themes perspective. Where are we investing, in what can, you expect in this application, over the course of the next 12 months and then finally we're gonna, see. A set of really, compelling demos, that add on, top of what you saw this morning, Jameses keynote as well, as we're gonna speak to a customer of ours as well that have come all the way from Australia as well and are. On Dynamics 365, as well so hopefully, hopefully. You did take your break coming up here your restroom break and you filled your coffee because if you step out for a couple of minutes you might miss a lot because, we still do have a fairly action-packed, agenda. That. Said let's think about the momentum let's talk about the momentum of Finance and operations a little bit as well. The. Measure or KPI that from an engineering, perspective that's, hugely relevant to what we track or what I track or my organization. Tracks is what we call active usage. And active. Usage is defined by unique, users. That are using the production system, at any given period. Interval, that we track so it could be daily active usage weekly. Active usage or monthly active usage monthly active usage being now in this case and. We track that because, for us that's, a signal of how quickly, customers. Are actually able to get value, from their investments, in being able to use the application to in. The production environment so, that's super important, for us to be able to know whether customers, are getting to production and getting, the value that essentially that they'd signed up for as. They started the subscription, and for us that number. Essentially in the last 12 months has more than doubled, and that signals a few things it signals the fact that we have more customers that are now going live, we're. Seeing data that tells us customers, are going live in shorter, periods of time as well essentially, leveraging, the promise of the cloud to accelerate, the implementation so. They can get value quicker we're, also seeing customers that have gone live earlier, but are now expanding, into additional geographies, or additional workload as well so, far as this measure super, critical I mean, we see a really significant, hockey stick growth in this measure particularly. For us this. Measure along. With customer, sad which, we again track very closely are really the two things that I look at a relook at an engineering everyday. Because, it's one thing to get customers, on to using your application and production, as quickly as possible it's. The other thing to keep them happy while they're using it because if they're not happy there's still a risk that they, may look at another solution or they may not get entirely value, out of it once they get to it so those are the two measure if you will from, an engineering perspective that, we live and breathe by so for, us seeing this growth is a really, healthy growth. That. Said let's look at some of the profile, of customers, that are selecting, finance and operations so we see 9. Out of 10 customers essentially. Opting for our cloud SAS ERP, version, and we still have a set of customers that do choose on Prem and we will continue to be committed to on Prem but, we see vast majority, of our customers essentially, opting, for the cloud. In. Aggregate, if we look back we. See somewhere between 1/4, to 1/3 of, our customers.
On Finance and operations, our, customers, that came from our legacy, versions of AX 2012 and, AX 2009, and that, number is lower than what you would anticipate, it being the good news is we're seeing a lot of new logos as well but, over the course of last year we really double down on helping, our existing, customers, migrate, by releasing and making. Generally, available our data upgrade tools so the amount of interest we see and a lot of activity, with our AX. 2012 NEX, 2009, customers, are continuing, to spike now so over the course of the year I expect, this number to really significantly increase. As well. We. Also see a really, healthy spread. Of what people, are using in the application. As well and. You can see the numbers here but obviously a vast majority of our customers are using the. Finance, capabilities, that I talked about we, have a large number of customers using supply chain and manufacturing, and and a significant, set, of customers that are using our warehouse and transportation. Management capabilities, and retail continues to be one that, is really strong for us so both from a, functional. Usage, perspective, as well, as the geographical, spread of where the customers, are all, of that looks really healthy and it's really dusting the application, or validating, the application, in 2nn honestly. Guiding, or we should go invest from a microsoft perspective and we'll talk a little bit about that as well looking, forward so. The moment momentum continues, to be strong the thing that while. All of this is something we're super proud of the thing that we're really proud, of is. Our one version, which to, us we believe is something that's really paradigm, shifting, in the space in the industry, and for. Those that haven't heard of one version hopefully, everybody has one versions already. But. This is essentially everybody running, on the most latest, Microsoft, application. Code base at any given, point in time and this is where we're. Really and you, know hopefully this comes with a little bit more credibility coming, from the engineering, guy is. You. Being on an evergreen version, of an ERP, where you really, don't have to do an upgrade ever again, you're going to be in an update, experience. Which, essentially, means we're committing, to, backwards, compatibility, for any extensions, you may have written any IV solutions, you have any integrations, you have so. You can focus your effort, on getting the value, out as opposed. To is falling behind by months or years in some cases and, then doing expensive, upgrades, to catch up to be able to really take. Any advantage, of the innovation, and the investments, were making in the application, so we think this, is super, impressive and, I'll tell you why we. Have 80% of our existing, customers, and are, on one version now and we've been able to keep them continuously. Updated. With. A fairly, high degree of accuracy, with. 99.999. Plus and, this is something we take really seriously as, well because we. Know in finance and operations and this could be just me. Making. Myself feel a little special but the workloads you run with, finance and operation, even if you have a five minute downtime. Or if you have a slowness, for 15 minutes can. Really, lead to material, business losses for you right if you can't ship from the warehouse for 15 minutes in a, busy season or if you can't operate your shop floor for 10 minutes when you really have to go operate it or if your stores are down it. Could mean that you're losing revenue or incurring costs so we take the fact that a we, have to keep you updated and keep you updated with a set of essentially, commitments, that we're not going to break you I'm very, seriously, and we feel like over the course of the last year we've done many, thousands. Of updates, and we've been able to do them essentially, with the promise, of, backwards. Compatibility and regression free updates as well and a hands-free experience, right so again changing, it from an upgrade. Experience, to an update. Experience, which is sort of the hallmark of a, SAS ERP, solution. Now. Some of you may think well what's so what's, so unique about it you, know we you can think about some of the competitors doing this as well but I'll tell you what's unique, about how. We're doing it is the. Scale at which we're doing it and I kind of define scale, by a few different things.
Scale. From the perspective, of if you look at some of our competitors and I'm talking about the, true sass ERP, model not taking, on Prem bits hosting it on a cloud and calling it hey now you've got clouds ERP because, that's essentially on Prem bits and you get some benefits of an is this is really staying current evergreen, if, you look at our competitors, the. Breadth. Of the application. We have is. Something, that's hard for any of our competitors to go match in a cloud SAS ERP, you. Know and we can go through specifics, but I won't go through in this session but we've got the, breadth of what I talked about from manufacturing, logistics finance. Retail. And others that essentially is operating, in one version in a SAS ERP model, beyond. That it's not just the application. Depth it's the fact that we. Still allow, you a high, degree of adaptability. On, that, application to, make that application your so it fits your unique business, needs so, this combination of application, breadth and the level of unparalleled, adaptability. Is. A unique combination in, and of itself and beyond. That we're doing it in a way where we've preserved, essentially. The thousands, and thousands of ISV, solutions, we have that. Essentially, conform, to the same one version evergreen, model as well so you can use them to extend that last mile off your, solution, to bring in vertical solutions as well to make it relevant to your business so. All of that we, think is fairly unique and what you can find again in a SAS ERP model but then if you're just gonna look at core numbers, and, unfortunately. And this pains me as much as it does I can't share the exact numbers because our finance department doesn't, like us to but, if you just look at sheer numbers, of the customers, were managing, in production, and our total number of customers, I'll, tell you it Dwarfs. Some of our larger, competitors in terms of how many we have in production, and how, many customers we have just being, honestly. A little over three years old in the cloud service, from. That standpoint where some of our competitors have in this business for ten years with much smaller application, footprint, and their number of customers we've already eclipsed, that in. Terms of what we have in finance, and operations so we feel super. Proud of that and I do want to thank our. Existing. Customers, who came from our 7x versions, in online to, the one version, because I know this took a lot of faith and a lot of commitment is saying hey we, had a set of experiences, with you on, upgrading. To your different versions, and how can you tell us that the one version updates, will be fundamentally, different hopefully. For the 80% of the customers that have made the jump you actually, felt the difference as well and, the value that comes and the other 20% are actually in the process of actively migrating, onto, one version so we feel really good about that and we do believe this from, a business value perspective, packs so, much in, from, a value perspective which, to be honest is one of our secret sauce and why we why, we see such a breakout growth in finance and operations, and.
We Have a lot of validation. Programs, I won't go into details, here, but, we're also listening, at the same time from our customers, as to what update. Cadence, works for them and we just recently announced, literally as of. Last week some. Changes, that allow some of our customers, to actually, update. At the cadence that better suit sort of their business cycles, as well so, we. Used to have a model, when we launched it where we said you can skip two updates if you want it to you but, then you have to kind of take the third update we've, enhanced that a little bit to say hey you can skip a third one as well and. Then we've updated and adjusted, essentially, the. Months at which we actually do provide an update, and, through. Our telemetry we do see that 70%. Of our customers, actually are staying continuously. Updated, every month so they're actually not even skipping one update, but. The reason why we changed this was primarily with a lot of feedback we got from regulated, customers, that, had that, had a burden of proof, that they needed to provide that they've validated, internally, by their folks to, the regulated, authorities that just seemed, like was a little bit too much for them to go provide so we've kind of relaxed it a little bit so they, can at least get into a predictable, two times a year cadence, as opposed to what otherwise would have been four times a year cadence. From that perspective and as we improve our tools and give you some out of the ball it's validation, that you can kind of go provide and use as a proof point to the authorities as well you, can then continue to take advantage as, well of the continuous, update so. We've listened to your feedback thank, you for the feedback but hopefully this comes, in as a positive change as well my ask and my hope is everybody still staying continuously, updated, because that really allows you to focus on your. Internal value, and the value that you get from it and I do want to point out that staying updated. Doesn't. Necessarily, mean that the, experience, of your users is changing, every month anything. We do is essentially behind, a feature flag so, while you have the latest bits our commitment, is we won't change your user experience you. Are the one in control of, changing, that when, you're ready and when you want to roll it out to your users so look at this as a sort. Of a best of both worlds from that perspective so. Let's. Look at from, an innovation perspective, what's. Coming in our release. Wave our release to wave which essentially, is starting. October, on towards. April. We've. Already shipped our April, 20 19, de, tan majority, of our customers are thanks, to one version already on the April, 2019, what, we're gonna talk about here is what. You can expect to come starting October, of 2019. Onwards, through March, of 2020. If you will so we'll give you a preview of that this, was released, literally. I think today, as. Part of our release wave. Release. Notes document, that comes out that really details all of this out so you can go read up all the additional details that you want from it but I'll touch on again, I won't be able to touch on all the details but I'll I'll touch on some of the key things that we're super proud of that we can, share at this point if you will and, the, way I'm going to share them is in a different is.
With A different. Context. This time instead of going through each of the apps manufacturing. Distribution. Retail. And so forth I think. I'd rather can I go talk about the themes of investments, and how we look at those themes of investments, you get an idea as to where. Are we prioritizing. Our investment, regardless and of which application, that you are that you're using in your application, and your in your environment and, then we've got a full list by application. As well as to what comes where so. Modern intelligent. Unified. And adaptable, or sort of the key themes of investments, we have and. Let's look at modern. So. Some of the things that we are landing, or have landed, on, the modern side is, I'll talk about expense, client in the time entry mobile first we had a we. Had a ton of feedback that the experience, of your users, entering, time in a mobile environment and the experience of users entering, expenses, was, essentially, subpar, and we need needed to do better in today's world if you will so we've completely redesigned those, based on feedback from our users and our customers, we go through this process. Money. Balling which essentially is talking. To a set of customers, and a set of non customers, and going through a set of design experiences, to say does it make sense to you or not is. It simple intuitive and delightful, to be honest or not so we went through sort, of that Moneyball, process for each of these experiences, essentially that's what we do for any new surface area we create got. Tons of feedback and we've landed the completely redesigned time entry experiences, and expense mobile experiences, as well that you can kind of bring to, your organization. As well from. A modern perspective on, the retail side we're also planning on landing, client, telling experiences. Which, really brings a fairly immersive, set of capabilities for your store associates, to have, a deeper, relationship with, your clients, essentially. With your customers, in. Store as well as out of store and, enhanced. By a set of AI capabilities. That can provide deeper, personalization. Recommendations. Capability, as well we. Also are making significant. Investments in the, personalization. Off, the application itself, and this is something again we're taking through that money balling process if you will as to how, can you make the screen which. Arguably, can get fairly complicated because we've got the depth of capability, that we do personalize. It to what you use roll it out to your users and, so forth that's kind of what we're calling saved, views and then we've made significant, investments and, just, sort of the grid experience, of the application, as well bringing it to react, which. Brings a ton of performance, improvements, and and just scrolling experience, essentially, an infinite scroll, as opposed to something that goes, down refreshes. In half a second goes down refreshes, in half a second you kind of get an infinite scroll, in a browser-based experience.
As Well, as a bunch of user things like totals, and subtotals and, filters that you can do essentially in an Excel like fashion, but in, the application, as well these, are just some of the capabilities again you can see and read more details in the release notes documents, and for. Most of these. If. Not all of them you're actually going to find a session or two at, the business application summit as well that will actually show you the capability, and get deeper into it as well a, lot. Of investments, in the in making, the application intelligent. Because we do believe as Microsoft, our true calling is making. Intelligence, consumable. To you so you don't have to go hire tons of data scientists. Tons of machine. Learning folks tons of engineers to be able to kind of go bring, these capabilities, to your organization. We're, gonna make that as both, consumable. And immersive, within the context, of the application so your users can just start benefit, benefiting, from, it essentially, on day one and a fairly click through experience, so if you think about the, things we're doing. We've. Got an IOT, intelligence. In manufacturing. Scenario coming, up the demo that Kevin showed in James's. Keynote that essentially takes live signals, from your factory, floor and you then being able to do a bunch of different things with it from. An automation perspective, predictive, maintenance rescheduling. Perspective, it just lights up a bunch of different scenarios so that's coming in fall as well that's in private preview now with a set of our customers, the, same IOT, capabilities. Will, also be lit up in our enterprise asset, management solution, as well that we've talked about and we've acquired from one of our close partners, Dyna way earlier. Last year's well that's gonna become generally, available this fall as well and. It's gonna get generally available with a lot of AI and intelligence, that's built into it not, just the IOT piece but also integration. With mixed reality as well so you can actually provide your. Workers with an ability to go walk, through how to kind of do repairs or guides or trainings and things like that off the actual equipment, that you have on your on your shop floor, planning. In our planning, optimization. Is another area. Of investment for us which is we've. Taken MRP. Which. For those that are coming for twenty twenty twelve or even in a X in, ethanol is, an, in-app, essentially. Kind of largely an overnight, process that, you run get, the results in morning and do whatever you're going to need to do with it we've, made that an in memory essentially. In near-real-time service, that you can invoke and call anytime and get your results, essentially in minutes if not seconds, if you will that, services in private preview as well for distribution requirements, planning and the, MRP part of it the production planning and scheduling comes this fall as well and that's going to be available to our customers as well I'm, not going to go drain all of this but, essentially the investments.
Were Making in intelligence, is something you're going to just go see us do more and more and again, this is where the value of one version comes up right all of these and hopefully, you saw that in the in the IOT, demo as well this morning we're, doing in a way that for you to get value, from it is essentially. A click through experience, as opposed to something that you need to kind of hire a bunch of engineers for and. You. Being on one version gives, you that ability to have it in your environment to go try it as opposed to going through now. I need to go through an upgrade experience. Get a get a vendor, or partner to kind of do code merges and things like that as well all, of that will be available in your environment we're taking the burden of doing, it in a way that it doesn't break you or break any extensions, customizations. Or integrations, that you've written. Moving. On a unified, there's been a lot of feedback that we've. Heard and we've done a bunch of different things but we are making. Significant. Improvements in, making. Fnot Data natively, available, in CD ass and, Power Platform, if you will we've got a set of capabilities, through. Data integrator, templates, that are there today that allows you to do order to cache field. Service to. Operations. If you will as, well as project service to finance and a bunch of different scenarios as, well what. You're going to hear about more, this, week and. We've got a session on this as well that Rama's leading is essentially, fnot. Data available. In CD acts in and out of the box fashion, and for a certain select. Set of entities, available. In a dual write fashion, as well so customers, for instance we, hear a lot from our our, customers that says hey, half, of them might want to maintain their customers in ethanol. The other half might want to maintain them in sales this allows you to kind of configure, them both ways whichever you do or configure, a set of attributes, that you want to maintain one versus the other if you will because that's a fairly legit scenario, as well so, we're making heavy, investments. In this area and what, I would I would encourage everybody to do that actually is taking benefit, of the full dynamics 365, set of applications, as well as look into, how, we're doing it and I challenge you're going to find scenarios, that you think we're not addressing not. Addressing out of the box or giving you an ability to go configure, it in a no, code low code fashion, if you will to kind of bring that reality to your solution if you will from that standpoint so heavy, investments, in F&O data in CVS, similarly. We are moving to Azure data, leak service. Gentoo, which is what a TLS stands for that really. Unlocks, a level of capability from an analytics, perspective that's going to be unparalleled, and you can bring your own data and mashups on top of it too and. Take significant, advantage they're embedded. Power bi comm. Making. Microsoft, flow a first-class, citizen with finance and operations as well so you can essentially do a lot of cross app workflow, scenarios as well just. Out-of-the-box using flow and. The one thing that I'll call out and one more thing that I'll call out is the configurable, business documents, this essentially, is an. Area of feedback we've gotten some very direct feedback from our customers that says hey modifying, business. Documents, sales orders invoices, purchase, orders takes, a developer, experience, today we're. Bringing the best of embedded, office in finance, and operations to, make this a super user experience, that you can go change those documents, as, easily.
As You can go change it in Excel or word we're gonna provide a set of data the BOK are, going to look nice and pretty but you can go change those templates just as a super user experience, as opposed to having a hire a developer, or a partner to go change those as well when we believe this is going to be hopefully highly. Welcome to a lot of our customers from that perspective and again from a unified perspective, this, brings the best of what we have in Microsoft, Office with, finance and operations as well so. You're going to see us make a lot of investments in the unified side of it. - adaptable, I've already talked about one of our core differentiation. Is the fact that a. As. A cloud SAS ERP, offering, we do provide an, unparalleled. Surface area for you to adapt the application, both, with extension, points in finance, and operations but then also taking advantage of the power platform, with, more and more data now available in CD s you can truly take advantage of power apps as well where you don't need to extend native, logic in ethanol in your ERP but, kind of set up those extensions, or those modifications, or those apps on the side in power platform, beyond. That we just literally, launched China as well so now we have a online, service. In mainland. China as well that's available to our customers and we literally launch. The service on April 22nd. And we had our first customer, live within, the first two weeks in. The mainland China cloud as well so if that's of interest we now have the. Online service in mainland, China as well we. Talked about feature management, this in a one word one, version. World becomes, super critical as well because while you're getting the bits from us and the capabilities, we. Want to make sure you have a simple. Managing, those features, in, terms of when you roll it out to your users so, that kind of comes in with the feature management, experience. That's going to be lit up essentially, with our 1003. Update from. That standpoint. Again. I won't go drain all of this but you, know, a lot of these capabilities are designed, to, essentially provide the control back to you, both. In LCS. Improvements. Lifecycle services as well as if you think about the regression suite automation. Tool this is our. Automated. Regression, testing tool that allows you to record a set of test, cases using, task recorder, in the application, and just replay, them when, we're providing the updates in your sandbox before you take it to prod and so for them this is what enables the release. Validation, program as well that talked a little bit about later, on as well so look, for and continue to expect a lot of investments, that actually make the, management, the usability and control of the application a, lot easier for you as our customers, from that standpoint.
So. Hopefully this makes sense again not, a lot of depth in each one of them but the good news is we've got sessions, lined up this week that will give you based, on where your interest level is depth and even a demo on most of these cases but then if not we've got a many hundred page document, called. The release notes documents, for our wave tour that'll actually give you details, on these, and many more and if you remember the slide before, we kicked off you've got more than hundred and fifty features in. The dynamics 365, release notes release notes document, that are related. To finance and operations or the apps that essentially, support the operations, workloads. For our customers, if you will. With. That we're, gonna take a look at some demos that kevin is gonna walk through again these demos are going, to add on top of what you saw in the James keynote demo. Ok. So I'm going to draw out four. Areas, of investment. For us here. I'm. Going to touch on. Button. Oh I. Can hear myself echoing, so could. We raise. Me up, thank. You any, better. Fabulous. So. I want to draw out four areas, of investment, I want. To touch on the revenue recognition area. I want. To expand, upon the business events that we touched on in the keynote earlier I. Want. To expand upon, the. Changes, that we've made around expense, claim functionality, I think I've just dropped and I. Also don't want to expand about how we are also engaging, with power bi and, finance. And operations. So. From. A revenue recognition perspective. To begin with. This. Is a whole new range of functionality, for us and it's going to open up how, we can help us. Recognize, revenue in relation, to say, a. Subscription. Or perhaps an insurance, claim and there's a couple of aspects that relate to this. For. Instance behind, the scenes in order to be able to recognize we need to be able to determine maybe. Our revenue, schedules, and we can custom define these to your needs, so in, my case here I've got a number of scenario set for 10, months 12 months 24, months and each of these in turn I can, focus in on and see what the schedule is that it's related to and you, can see I can apportion according. To each of those individual. Periods. Behind. The scenes to this. We. Can also be running our regular. Periodic. Tasks. To kind of move that revenue, as we need to within the chart of accounts but, from a visual perspective, this.
Is Already starting. Life from a transaction. And four million transactions, such as a sales order, so. In my case here I've just taken us across to the revenue. Recognition workspace. And I've put a little tile on the bottom left-hand corner here where I've got a couple of transactions, for us, and. What I want to just draw your attentions, towards, is that from a transaction, perspective. We're. Interested in that from a line, perspective. Each, individual. Line we, could be treating. Quite differently and. This is quite a nice model. Here be, on screen three. Different types of activity. Here you've got, a purchase, of a bit of equipment you've. Got a bit of a service, that you are delivering and you're applying a little bit of insurance to. This, laptop. That's been purchased. But. We only actually need to recognize, the revenue against one of these lines so we can control it at that line level and, we've just shaped the individual, line details, here so that you can see immediately on the right hand side which. Schedule, is it being applied towards, what. Is the start and end dates that are applicable here and. So. That when I'm looking at this and perhaps creating, it as a sales order I could, also look ahead, and see what that schedule, may well be before. I actually post, it through as an invoice into, the general ledger so. For instance if I go up to the top right-hand corner here I could see my revenue schedule, that's. Relating, to this particular transaction, and. I can even move the cursor across the right-hand side to see the individual, amounts that we're going to recognize. Open. Up and us, to really, help customers, that need to manage both subscriptions. And revenue, recognition across. The board there but. Equally if I then switch tracks, and start thinking from, a. Standard. Type of user that's, using, finance. And operations. Today. We are all claiming, expenses. And we're all here at a conference and, we've. All got to go back to our businesses, and we've all going to raise up our expense claims and. We've gone through a process of review, of how we manage our expense claims forms, and there's, been a. Program. They've got a lot feedback, through. Thanks. That we've checked.
Let's. See this we control what visible, fields, are pertinent to us so. We can control you, know on, an expense line should. This be a recommended. Item should do we actually not need to display it and there's a whole host of control behind here that we can focus in on. But. When we actually come to the user experience, itself, from. The dashboard we. Can go into an individual, expense claim and, it's, actually a lot cleaner, and easier to follow now, so. Here for instance I've got a mixture, to, kind of relate to one of my trips. Where I got my flight I've got my hotel I've got, a couple of meals and I've got a couple of taxi. Journeys to them from an airport and, it's quite clean, and precise, about what I need to see and what I need to do and you, can see where my cursor is just moving now to where the items are relating, for the hotel but, you can also see I've got a little bit of an X on the left-hand side here because actually, I've not quite finished, this hotel claim fully. Because, it's actually breaking my policy, control at the moment so I'm visually, indicating. That so, actually I need to actually go in and complete an action. So. If I open, up the individual itemized, elements. We. Can see quite clearly that, I've got a receipt, at the bottom left-hand corner what a right hand corner sorry I got my breakdown but. Actually my amounts, are out by ten, pounds or, ten dollars. In this instance. So. By correcting, that quite, clearly and easily I can see my remaining has gone to nothing I'm now, back in policy, here as well it's. Very easy and effective to use in this sort of manner and I, can save and I can apply the usual sort of approval. Cycle, that's appropriate, for this. But. In addition to this you. Know here we are at in it, a conference. We've completed our expense, claim but. They could also be you, know other activities, that we might need to drive off the back of this and, I touched on it in the keynote earlier this morning where I was using a business event to trigger off a flow and, I just want to expand upon that a little bit more because, behind. The scenes here, we're, actually providing quite, a catalog, of different, choices as to how we. Can interact with I picked. On Microsoft, flow earlier but it could also be the azure messaging. Services, as well and here. In this catalog, you can see a host of areas and I've always tend to pick on an alert because, that's something we're all familiar with well, we can actually focus, in on particular business. Process, tasks, may be something relating, to the accounts receivable may, be a collection.
Letter Or a payment, has been posted, or. Something that's a bit further down here in terms of an area that relates to our work flow and we're continuing to invest in and it's going to expand, across the whole application as, we go and. What we and if they do is we relate this across in finance and operations to, particular endpoints, which for me is Microsoft. Flow and. What's really, helpful, is that when you go through the process of creating these flows you. Don't have to necessarily always, manage, it directly, from within finance. And operations I go, to add a flow, inside. Flow as they, app has the user user experience, it adds the endpoints into finance and operations for us automatically. And. In my case I've got two on the go I've got the, one I used in the keynote earlier this morning and the, one I'm about to show you now, when. The flow of what I used this morning was to show a business event when something, went, down in terms of the machinery but, it could be used across a whole host of areas so. In my case it could be the relating to we, just had a customer. Payment, coming off the, back of a subscription. That we've got, on the go through our revenue recognition and. In that sort of business event, situation, I can in, effect do something. Earlier. I created, another transaction. On but because we've got flow we, can go off in a multitude of directions and it could be just simply to, notify, the Sales Account Manager, that we've had the, subscription, payment, via, perhaps an email or a notification or, we can go an update another aspect, of another application where it might be appropriate so. It kind of brings everything together for us in terms of a platform. And. Hang. On them as a platform it's coming closer and closer together and, power. Bi is a great example of that as well and. Here I've got the the credit control workspace, up in front of us and I'm focusing, really. About, the analytical, aspect here. Because. To date we've, really been providing, a host of default, workspaces. That are, provided, for power bi interaction. But. As the releases, continue to evolve we're, extending, the abilities, of what you can do here so. For instance. If. It, was appropriate to I could, actually go and actually edit one of our default, analytical. Workspaces, and. I can change, the. Content, completely so, it could be that I need to, remove. Something had in a different visualization, I might just, perhaps dislike, the visualization. That's been provided, and, I might wish to put a completely, different one in play that's, absolutely fine you have me the, capability, to do that directly, rather than having to an effect start from scratch each time. But. Equally we've. Also got the opportunity if, I go back a level to, actually take. Our standard, ones and. Create. Completely. New afresh. And. With that you can go, across to power bi create, your content go. To an appropriate workspace. And. Replace. The, standard analytical. Workspaces, that Microsoft, provide and switch. Them across to perhaps something that is more appropriate for yourselves and. Immediately that'll come back in as soon as I click the refresh for us. So. That's quite a diverse, mix, of functional, areas, that we're starting to improve for us. Yeah, and it's going to pop up by alternative, workspace, that I've created just in an example because it could be more in relation to perhaps. A revenue recognition that, is on the go so. It gives you a broad sense of some of the areas that we're investing in across the application thank. You. So. Hopefully you saw a few things in the demo one the. Immersiveness, of the power platform, kind of showing up natively in finance, and operations for the demo with being, able to connect business events to flow the power bi just immersively, in the application. Hopefully. You also saw some of the experience, improvements, we've made with. The expense with. The expense entry as well the things that Kevin. Didn't show that you also read, in the release notes document, is we're gonna integrate, that with Microsoft's, OCR, as well. So. You can actually scan, a receipt, through your mobile device and it can go pre populate, an expense receipt as well so you'll see that in the release notes documents, I mean hopefully we'll start showing you that and in the next few updates and sessions, that we do as well I mean. On the SCM, side and the things that we have in children again you'll see this in the various sessions as the planning optimization.
The IOT. Intelligence, as well as a bunch of things around warehouse improvements, that we've done for process manufacturing you'll. Have a set of deep, sessions, around retail, that kind of walks through client telling or improvements, and essentially. Allowing organizations to, manage their stores in an enterprise fashion. As well as, well as a retail. Cloud scale unit that allows you to essentially. Distribute, your load. Geographically. Closer to where your load might be while still having a single instance from that perspective so we've got the multi geo cloud, scale unit that you can put closer to wherever your channels. Or, users. Are coming in from so a lot of investment, and innovation that hopefully you read. In the release notes document we're going to switch over to a, customer. Conversate. Hi. Hi. Everyone we're very excited to tell you a little bit more about project one this, is something that's going to empower everyone in all their roles it's, been in the works for a little while now but, the feedback we're getting is really positive we. Are transforming, our business and the way people do their roles for the better well. There will be some change well, if there's something I know about flights and a Travel Group we love a challenge, we do so, for anyone who's new to project, one here's a quick recap. Project. One is simply one financial system it allows our people to work in a more automated, integrated. And transparent, way than they've ever done before right. Now our people work with many Met Office systems including, clients project, one or replace all of these, Microsoft. Is our strategic partner and they've developed a solution for our business, with travel operations, our, solution, dynamics, 365, for finance and operations provides. A single source of information across all of our region so that's it mil what do you think well, it's a long journey but with many exciting, outcomes and opportunities, so jump on board and get excited about project. One. So. We have on stage with us and we didn't want to put the shares, on the stage otherwise we'd either lose John or we lose Shelly depending, on which side of the stage you put that in but. Why. Don't we start with a little bit on, what, Flight Center is and what display center do. In. The industry where, our retailers, of travel. Why. Don't we just stand. We. Also moved chairs. We. Don't let little problems get us down. So. As I saying we're in the trouble industry. We'd, focus on leisure. Corporate. As well, as what we call the travel experience. Within. That area I, have. John Morehouse with me is our customer experience officer. For the corporate division. We, are listed. On the Australian Stock Exchange, we, have, a market capitalization. Of 4.4. Billion dollars, we do about 20 billion dollars in, annual. Sales. In. 22. Countries, with. 32. Brands. There. You go that's. Awesome so. Tell us a little bit about um, the. Vision as to where you're trying to go the video did it give great job as well but that was kind of where you were what was the imperative, that drove you towards. Kind of project one and the transformation, that you're, after sure the, vision of the company and correct me if I'm wrong so I think we're changing it is. To, be the most profitable and exciting travel. Organization. In the world which, everybody. Loves to travel right does everybody hate traveling. Sometimes. I do when you're. So. In order to do that you, know in the different business segments that we operate in so Lenny talked about the main, pillars that we have so, I'm assuming everyone's here on business travel you had a travel. Agency you're probably booked it on concur everybody did something like that to get here right you, know then you have your wreath your leisure travel, your personal travel that you actually go out and do on your own for your own vacation or your cruise and then we have the experiences, that you do when you're actually on those vacations, so we have different brands and segments, that operate in all those different spaces, across all these different markets, and countries and trying. To integrate the back end of that it's. A bit of a challenge so we've got a kind. Of a model within our business around incentivization. For individual, employees and travelers and at, some point they'll stop echoing so. Trying to keep track of all the different types of products that we're servicing and selling to our customers, whether, you're a business. Traveler that took a business trip on a company, policy paid for by the company to a convention. In Atlanta, and then, took a cruise on a personal, trip that you paid for off credit to. A different, place over here all that and kind of one ecosystem is really the vision that we're looking to.
Through. 35. Years of trading, and. Numerous, acquisitions across. Multiple markets, we. Ended up in a situation we, had for, finance applications, than we actually had countries of operation. So. We, had a great opportunity to. Simplify. Our landscape, yeah makes. A lot of sense tell us about your implementation. Journey the onboarding, journey essentially, into finance and operations what worked well for you what didn't work well oh, well. Everything worked well clearly. Exactly. We're here and I still have most of it here. So. What I would. What. I would say is the, first thing that we learned and the first thing that we did was actually create. A team of people around us a team, of people that knew more about what we were trying to achieve, from. A technology perspective than. We did ourselves so. The, fast track team Paul. And Swami Paul, he's, out here somewhere or he was sent outside to watch our video there he is. So Paul and the fast track team along, with trouble, operations, who were mentioned, in the video and. Another organization by, the name of SAS Plaza they, really helped us in our very early days when. We were coming on board with AX 2012. And. We were coming on board with AX 2012 inside. The agile environment, because we chose asia to, host the. Dynamics. Environment, and we didn't have the expertise in agent. So, bringing together those three. Organizations together. With. The best of flights and had to offer with. One of my colleagues here videoing. For all of my colleagues back in the office. We. Built that team together and it was that team working, with some, really dedicated, people from our North American operations. There that. Actually saw us go live, just. Over four, and a half five years ago on ax, 2012. It's. Just just to add in I think the. The. Addition of our business teams was really important, to that so you guys just saw the video from. Our CEO o in our CFO, that, was really used as internal, propaganda. Just to get people ready for the change, so I think one of the most key part of the actual, transition. Process was to make sure that the team that's involved with that had stakeholder, buy-in across the board but, was actually primarily led by people that were within the business so, it wasn't just a project team coming in saying we're, gonna take this technology and roll it out and here's your new way of doing things it was actually a very good collaboration of, the technical teams in the business teams working, together and what, ended up coming out of it was really something, you don't typically see we. Have a business, platform going in to help improve automation, and quality, and what we do as a business but we actually had the business adapt, a little bit in some ways to make it easier to implement the software things, that we were trying to do a little bit differently whereas, typically you kind of go the other way around where you tweak.
The Software, can constantly, and constantly to fit the actual business objectives so I think it worked out really, well that's, excellent, can I ask maybe we just stand on the stage because I think the background noise. Is annoying. Maybe. That'll take care of it. So I think the one thing that you. Talked. About John it's super important I think often. Often. Underestimated. Is the involvement of the business in the project as well because. My. Personal belief is having done many of these as well most, of it is about the business buy and the business involvement, because you can deliver a really good system, but. If it hasn't been validated, and. Implemented, it but if you've got the by and it's gonna be actually be a smooth landing it sounds like you guys did a great job on. That part as well we, have Shelley here as well Shelley is part of the finance. And operations engineering, team and runs our customer, partner program as well and I want to just, maybe have her talk a little bit about some of the customer, and partner programs, that have been both critical, in, terms of. Enabling. One version, as well as driving customer, success was as well in this onboarding, phase as well which arguably, is super critical part of an ERP implementation, and the hardest part if you will before you can get to value. So. As our Center, friends mentioned fast-track. We have a fast-track totem. Down in the expo area so please stop by where you could talk with our experts, there of our solution, architects, and find out how they can help you on your journey we. Also have different programs available to help you get on to the whole one version platform, and one, of the Bane's feedback, items that we got and as Mohammed talked about this concept of backwards compatibility, was really, are you guys really going to be backwards compatible, and how can i really make sure that you are so. As part of our development process, we've, rolled, out a program called the release validation, program and this program is enabled. For any of our customers partners. Is BS, essentially. What we do is we take a mirror copy of your environment, into, our, development. Systems, where, we will drop our code as we are developing, it and run, your automated, test so, we've talked about a lot of the great tools that we have available, for. Our one version, one, of them being you guys recording, your automated tests using the our set tool so, when you provide us with your environment, we, can give you that sense we can give you that comfort because you guys see the pass/fail, of any of those tests, as we run them as we're, going through our development cycle, so, I will also be down at the totem through today and tomorrow at the finance and operations booth so please stop by and also, tomorrow at 2 o'clock I do have a theater session where we'll go into a lot more detail, about some of the other programs we have available as well and, that's a key part of the program as well because as much as we can do our happy path validation. Before, each of our monthly updates we actually chose a higher bar that says hey we're going to bring and a set, of real customer, environments. Obviously with the right approvals, that. Allows us to validate on top of very configuration. On top of any extensions. That they've written on top of any IV, solutions that they have as, an engineering, complete, criteria, for us to make sure that we're actually holding a higher bar for us again having, the peace of mind that the criticality of what you run in finance and operation, is something we can't even afford a five-minute. Glitch on if you will from that perspective and that's what our VP program is about and then they both touched on fast-track I think that's another thing that we believe is, super important, in the cloud world that at, the pace with which were innovate, innovating, and, investing, in the product having, somebody from the engineering, organization, which is where fast-track sits as your. Partner, through the implementation, so you know what's coming so you can take advantage of it as well as frankly. Two-way feedback, so we know what's important, to you that's not in the application, so we can prioritize to put that in the roadmap it's. Super, critical and super differentiating, for us from that perspective is the last thing I want, to do and this is my commitment of the group here is we, will not invest in a single thing in the product, that we actually don't have a customer, waiting for to start using in the private preview program so, the signal and the feedback that we get from you through the ideas portal through these interactions with fast-track through, these forums to our customer advisory board is super important, in us then. Laying the foundation, of what we do essentially in the next set of investments.
That We're gonna do starting, April 2020. As well so we're kind of in this call, a just-in-time, mode, of getting the real-time signals, and feedback from you to plan our product, from that standpoint as well now that's, not to say we're not gonna go innovate, and do things that, that. Are going to be differentiating. That nobody is done but, the way we're gonna do that is still validate, the concept, and the idea of first would customers, and make sure there's, a set of customers that feel like they can get value from it while we're building it - we're. Not in the business anymore of building. Features putting, it out there and then hoping customers are going to start using it if, the features don't get active usage, which if you remember that metric we talked about earlier that first, is the feature not worth investing, in right off the gate from, that standpoint with. That we. Will have some time for questions if you have any questions in the audience for our Pam here but maybe, a couple of last questions, one is you. Talked about the journey to ax 2012 maybe. Talk a little bit about 2012, to finance and operations because you guys did an upgrade there, as well and I think it also been good to understand. The business value, that you feel the business is now getting from the application, as well. I. Could. Really predict my voice if that worked. How's. That Oh perfect. Oh my, god. Yes. So as you as we were saying yes. Our initial. Entrance. Into the dynamics world was on ax 2012, as, soon, as the, dynamics, platform dynamics. 365, became available we actually committed, to, moving in that direction and, then working with tribal operations. It, was only the, month of May I believe, it was we actually finally upgraded. To the one version so. I can, stand. Here proudly say that we're one, of those customers, that are now on one version we, haven't yet had the pleasure of feeling a update, instead of an upgrade but, I'm sure I can give you a feedback on that next time we meet. But. I think our journey through that that, experience. Has. Reinforced. The value of the product, when. We listen to the testimonials. That come back from the business you, know internal, propaganda, videos the. Second half of the video that you saw before, our. Finance, people, more. Effective, and they're spending, their time focused. On giving insights, to the business as opposed to. Putting. Numbers into a finance system our, salespeople are, focused, on their customers, and finding, an additional sales as opposed to managing, finances, so, the ability for us to transform, our business to. Engage. Our customers, empower. Our people and I'll use the rest of the digital. Feedback. Loop but, that would be corny of me has. Actually been all possible. Because dynamics, because, of the change of business. Practice, that. Was taken, to achieve what we've achieved, and. Now looking to roll that out across the world great next one don't move too far back probably the one, thing to add I mean the most the most probably traveling statistic in our n is we just completed our budgeting. Cycle for this upcoming fiscal year for us and we, have a 30% productivity. Boost budget. As a result. Of rolling out ethanol across the organization, that's awesome that's real tangible value I think give them again a round of applause. And. If we don't have any questions, I hope you got some value out of the session I do apologize, sincerely for all the technical, glitches we had on the session and certainly, for those that weren't able to come into the room but thank you for attending I'm give us your feedback as always on the session.